Job Information
Randstad US call center representative in port washington, New York
call center representative.
port washington , new york
posted april 4, 2024
job details
summary
$20 - $21 per hour
temp to perm
high school
category office and administrative support occupations
referenceAB_4507045
job details
Randstad's Client in Roslyn Heights, NY is hiring a Call Center Representative to join their team! We are seeking someone with great customer service skills, a positive attitude, the ability to pick up softwares quickly, and with an adaptable personality! This position does not require prior call center experience, however, customer service experience is preferred. If you are interested in this position, please to this posting or send your resume to jenn.eng@randstadusa.com for immediate consideration!
salary: $20 - $21 per hour
shift: First
work hours: 9 AM - 6 PM
education: High School
Responsibilities
Answer a high volume of incoming calls from customers regarding technical issues with our products
Provide troubleshooting assistance and technical support to customers experiencing problems with our products or services
Diagnose technical issues and guide customers through the resolution process step-by-step
Document all customer interactions, issues, and resolutions accurately in our call tracking system
Escalate complex technical issues to appropriate departments or higher-level support teams as needed
Follow up with customers to ensure that technical issues have been resolved satisfactorily
Stay up-to-date on product features, specifications, and troubleshooting techniques
Collaborate with other call center representatives and technical support teams to share knowledge and best practices
Provide feedback to management regarding recurring technical issues, customer concerns, and potential product improvements
Adhere to company policies, procedures, and quality standards at all times
Skills
Call Center Support
Call Center
Follow-up
Active Listening
Telephone Etiquette
Typing Skills
Basic Software Skills
Basic Computer Skills
Phones
High Volume
Attention to Detail
Documentation
Data Entry
Quick Learner
Customer Service
Qualifications
Years of experience: 1 year
Experience level: Entry Level
Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).
Applications accepted on ongoing basis until filled.
get in touch
we are here to help you with your questions.
JE
jennifer eng
+1 631 427 1096 (tel:+1 631 427 1096)
jenn.eng@randstadusa.com