Job Information

NTT America Solutions, Inc. Network Engineer (L2) in Port Elizabeth, South Africa

Want to be a part of our team?

Working at NTT

Dimension Data is a proud member of the NTT Group, a global IT powerhouse headquartered in Japan. As part of NTT, we deliver a wide range of IT services and solutions to clients around the world. Although the Dimension Data brand was retired in some parts of the world in 2019, it remains well recognized in the Middle East and Africa. Join us and become part of the NTT family as we continue to provide innovative solutions that help our clients achieve their business objectives.

Key Roles and Responsibilities:

  • Log and attend to tickets using clients ticketing tool

  • Handle service requests

  • Monitor network via monitoring tool

  • Troubleshoot network issues

  • Prep and install Cisco Switches and Access points

  • Liaise and coordinate with 3rd party contractors / vendors

  • Be willing to work on a shift basis and overtime on certain weekends

  • Based at client site within Uitenhage area

  • Provide second level support to all incidents, requests and identify the root cause of incidents and problems

  • Communicate with other teams and clients for extending support. Must be proficient in change management process with an ability to plan and execute changes with clear identification of risks and mitigation plans to be captured into the change record

  • Diligently follows the shift hand over process highlighting any key tickets to be focused along with a handover of upcoming critical tasks to be carried out in the next shift

  • Timely escalation of all tickets to seek right focus from CoE and other teams, if needed continue the escalations to management.

  • Proactively identifies, contributes and work with automation teams for effort optimization and automating routine tasks

  • Coaches Service Desk and L1 teams for technical and behavioural skills

  • Provide second level support to all incidents, requests and identify the root cause of incidents and problems

Knowledge, Skills, and Attributes:

  • Ability to communicate and work across different cultures and social groups

  • Ability to plan activities and projects well in advance, and takes into account possible changing circumstances

  • Ability to maintain a positive outlook at work

  • Ability to work well in a pressurized environment

  • Ability to work hard and put in longer hours when it is necessary

  • Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information, and refraining from interrupting

  • Ability to adapt to changing circumstances

  • Ability to place clients at the forefront of all interactions, understanding their requirements, and creating a positive client experience throughout the total client journey

Academic Qualifications:

  • Diploma, degree or relevant qualification in IT/Computing (or demonstrated equivalent work experience)

  • CCNP certification (essential)

  • ITIL certification (essential)

  • 3- 5 years' work experience in a similar role

  • Driver's license (essential)


What will make you a good fit for the role?

Standard career level descriptor for job level:

• Seasoned and experienced professional

• Has full understanding of specialisation area

• Resolves wide range of issues in creative ways

• Fully qualified, career level, career journey-orientated

• Uses good judgement in selecting tools and methods to solve problems

• Networks with senior internal and external people in own area of expertise

• Receives little instruction on day-to-day work, receives general instructions on new assignments

Is innovation part of your DNA? Do you want to enable a connected future for people, organizations, and society?

Join our growing global NTT family and you’ll be part of the world’s largest ICT company (by revenue). We’ve combined the capabilities of 28 remarkable companies to become one, leading technology services provider. Together, we help our people, clients, and communities do great things with technology to create a more secure and connected future.

We employ 40,000 people across 57 countries. By bringing together the world’s best technology companies and emerging innovators, we work together to deliver sustainable outcomes to businesses and the world. Innovation is part of our DNA. We believe it’s key to what makes us different. So, we strive to move forward, challenge the status quo, and drive excellence through the technologies we integrate and the services we deliver around the world. The result is connected cities, connected factories, connected healthcare, connected agriculture, connected conservation, connected mobility, and connected sport. Together we enable the connected future.

You’ll be joining a global employer that is committed to attracting, growing and keeping the best talent. A place where you will be at the heart of our success!