Job Information
Aaron's Inc Bilingual Operations Accounts Specialist in Pompano Beach, Florida
Operations Accounts Specialist
Summary
Call Center Renewal Agents serve as coaches to our customers, obtaining lease renewal payments and lease agreement renewals by understanding lease agreement terms and benefits and ensuring customers are fully satisfied with the product. A Call Center Renewal Agent builds relationships with customers over the phone to help bring them one step closer to ownership.
Duties and Responsibilities
Utilizes provided tools to find and renew customers. Makes direct contact over the phone
with customers who have not renewed their lease agreement(s)Educates customers on the benefits of timely lease agreement payments and leverages the proprietary suite of lease renewal options to help get customers to ownership
Upkeep customer accounts and maintain updated customer information in the computer system
Documents all customer lease renewal payment appointments
Works in partnership with retail partner when customers have an interest in buying or leasing additional merchandise
Maintain the highest level of compliance with applicable policies, procedures, regulations, and laws
Opens and closes the call center daily
May be required to carry out field visit activities visiting past due customer in-home
Education and Experience
6 months customer service, call center, or collection experience required
High School diploma or equivalent required
2 years of call center experience preferred
2 years of collection experience preferred
Required Skills and Competencies
Ability to connect and relate well to people, demonstrate empathy, listen attentively, explain things simply and easily, and successfully navigate difficult conversations
Strong multi-tasking, organizational, negotiation and persuasion skills
Proficient computer skills
Ability to work schedule of hours varying from 8 am to 9 pm, Monday through Saturday
Excellent interpersonal and communication skills
High energy with the ability to effectively perform all functions of the call center
Proper telephone etiquette
Uphold the Company Brand and protect company assets
Maintain a professional appearance
Satisfactory MVR, D.O.T physical/certification in states that require it, drug screen, criminal background investigation with job performance reference check and required testing, a valid Driver’s License and compliance with the Company’s
Physical Requirements
- Position routinely requires lifting, loading, and moving 50-300 pounds of merchandise with the use of a dolly