AMVETS Jobs

People want to work with a person, not a company. PCH is a community of people; associates, guests and ownerships. It is a relationship, built upon common purpose and values. Its more than a job, a guest experience, or a business investment. Together, we are making a difference in peoples lives. Tony Davis, President

• Assist in interviewing, selection, training and counseling of Front Desk associates.
• Ensure hospitality standards are maintained.
• Ensure all guest concerns and requests are resolved promptly and properly.
• Verify the accuracy of opening count.
• Maintain and control all room blocks, pre-registration, and pre-assignment of rooms.
• Ensure the accuracy and completion of all folios, room changes, credit approvals, etc.
• Greet guests in a professional hospitable manner.
• Properly assign rooms based on room location, rate, room selling strategies, guaranteed room types, Marriott Reward Members, or group status.
• Issues room key and escort instructions to Bellhop.
• Answers inquiries pertaining to hotel services; registration of guests; and shopping, dining, entertainment, and travel directions.
• Have daily knowledge of groups or functions in-house and local current events.
• Understand qualified discounts, their availability and application of vouchers.
• Accurately handle future and same day reservation or take walk-in guests.
• Check-in and check-out guests in knowledgeable, efficient, professional, and friendly manner.
• Assist guests with safe deposit box use at the Front Desk.
• Post, correct or adjust charges to guest accounts as necessary.
• Be knowledgeable of hotel credit, cash-in advance and check cashing procedures.
• Maintain and complete Front Desk reports.

OurBenefits Include:

• Comprehensive Health Insurance Medical, Dental, Vision, as well as Voluntary Benefits including Short Term/Long Term Disability and Supplemental Life Insurance
• 401K with Company Match
• Employer Paid Life Insurance
• Complimentary Employee Assistance Program
• Paid Time Off to include Vacation, Personal, Sick, and Holidays
• Discounted Hotel, Spa, Golf, Retail, and Food and Beverage
• Tuition Reimbursement Program
• PCH University and Professional Development Series
• Associate Referral Program

Our Culture:

Our team embodies service that spans beyond typical hospitality. Both warm and authentic, we are a team committed to excellence. Our benchmark is our genuine care for others. For this reason, we love coming to work to create new experiences every day. The secret sauce to our successful recipe: Put people first.

We celebrate our places. We encourage independent thinkers who fill their workspaces and properties with joy. PCH Hotels and Resorts creates experiences, connections and traditions through generations of storytellers.

PCH Hotels and Resorts brings theheart and soul to hospitality. Our core values are the foundation of everything we do!

You belong here. Join the PCH Hotels and Resorts family, where we put people first.