Job Information
Bosch Field Service Technician in Pleasanton, California
Company Description
Our drive and control technologies ensure efficient, powerful and safe movement in machines and systems of any size. We inspire our customers with intelligent components, tailored system solutions, and services – from fully connected applications to the factory of the future. Bosch Rexroth Canada is dedicated to making the world a better place through innovation and technology. We are looking for associates who will take on our customers’ challenges with passion and persistence until the right solution is found and who will thrive in a face-paced, collaborative and exciting environment.
Why work with Bosch Rexroth?
Challenging Projects : We are driven by innovation and being at the cutting edge of everything that we do. At Bosch Rexroth every day is different and your time will be filled with interesting and exciting projects.
Amazing Colleagues: Our people make us who we are, and we are very proud of our diverse and skilled global team. Having a supportive and encouraging team around you can make all the difference.
Learning and Development: We want you to reach your fullest potential, for both yourself and for Bosch Rexroth. That’s why we actively promote growth and development.
Change the World: We want to give you the opportunity to not only drive your career forward but also to change the world. The work we do at Bosch Rexroth can make a big difference to the world around you.
Social & Value-Driven: We have a tradition of assuming social responsibility in all that we do. Our success, and our roadmap for the future, is based on our lived values. This covers everything, from community to the environment, to being a social employer.
Flexibility & Freedom: We strive to give you a balance between your work and home life, as well as the freedom to drive your career forward.
International Opportunities: We are a truly global, fully networked company, with locations in more than 80 countries all over the world.
Join us and help set the world in motion!
Job Description
Bosch Rexroth is seeking a self-motivated individual for a Field Service Technician located in our West Regional Technical Center in Pleasanton, CA. The Field Service Technician will be responsible for performing installation, maintenance and after sale service on Bosch Rexroth Assembly Technologies transport conveyors primarily for customers in the West and Southwest regions of the US. The Field Service Technician will also work closely with the West Coast Engineering Team to provide support for assembly of sales demo, test stands, prototypes etc. needed to support projects and sales growth. The position will report to the Engineering Supervisor in the West Regional Technical Center.
Responsible for providing exceptional customer support to our internal and external customers.
Provide in-house and in-field technical assistance to customers in the identification and order placement of paid service and/or spare parts in support of installed Bosch Rexroth products.
Provide field service, repairs, replacement and installation services of Bosch Rexroth products and components for customers.
As a representative of Bosch Rexroth, communicate professionally and effectively with customers, employees of the Bosch group, and/or sub-contractors, in an occasionally stressful environment. Work overtime as necessary to complete project.
Troubleshoot customer concerns, both on-site and over the telephone or emails.
Perform in-house service repair of Bosch Rexroth products or components.
Facilitate and participate in customer maintenance training, both in-house and/or on-site at customer locations.
Actively support and participate in the selling effort of field service, spare parts, and paid training services.
Determine and recommend suitable service parts for customer installations.
Maintain a safe and clean work environment and continuously improve processes and deliver conforming quality products and services to internal and external customers per the Bosch Rexroth Quality system.
Prepare detailed field service reports on computer. Reports will include daily records of work performed, materials used, hours worked, expense account items, etc.
Travel Expectation: Up to 75% travel during the work week, including occasional weekends and holidays to cover the West and Southwest regions of the US.
Additional information
By choice, we are committed to a diverse workforce - EOE/Protected Veteran/Disabled.
Qualifications
Basic Qualifications:
High School diploma or GED.
3+ years of experience in mechanical/electrical field service work, supporting automated systems/machines.
3+ years of computer system knowledge in Word, Excel and Outlook.
Hold a valid driver's license.
Qualified to travel internationally.
Preferred Qualifications:
2 years technical training.
Experience with Bosch Rexroth transport conveyor products and applications or commensurate related experience with similar equipment.
SAP experience.
Sound interpersonal communication (both written and verbal) skills.
Ability to work independently and in teams.
Additional Information
This position will have a salary range of $32.00 - $40.00 per hour. In addition to the base rate, the position will have an annual bonus potential of 0% - 6% of annual salary based upon company performance. This position is benefits eligible which includes medical, dental, vision, disability insurance, life insurance and other company offered benefits including a retirement plan which includes 401(k) company match and a defined contribution.
BOSCH is a proud supporter of STEM (Science, Technology, Engineering & Mathematics) Initiatives
FIRST Robotics (For Inspiration and Recognition of Science and Technology)
AWIM (A World In Motion)
By choice, we are committed to a diverse workforce - EOE/Protected Veteran/Disabled.