AMVETS Jobs

TouchPoint

Salary:

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Pay Grade: 14

TouchPoint, Support Services, provides customer focused support services. As specialists, we perform services including healthcare housekeeping, management in laundry processing, patient transportation, and food service. TouchPoint is a compilation of the most committed and talented individuals working in the industry today. Our dedication to quality, exceptional customer service, and unequivocal results allow us to provide the best outcomes to our clients.

Long Description

Responsible for the day-to-day operations of both the EVS and FNS departments within one location, ensuring that the staff of these departments provide high quality, cost effective services. Maintains excellent relationships with patients, guests, and clients as well as other departments within the facility.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Develops and oversees departmental goals and action plans that will meet and/or exceed client expectations

• Oversees both housekeeping and food & nutrition services of the hospital/clinic

• Ensures compliance with all federal, state, and local regulatory agencies

• Maintains compliance with all facility and Touchpoint policies and procedures regarding food service operations, safety, and security

• Interviews and hires associates; directs work; appraises performance; addresses complaints

• Oversees and ensures all associates receive proper training and information to complete assigned duties

• Prepares and maintains budget and monitors expenditures

• Conducts customer service surveys to measure department effectiveness

• Follows facility and department Infection Control policies and procedures

• Ensures compliance with facility confidentiality, HIPAA, and patient rights policies

• Ensures every patient is visited by a member of management during their stay

• Develops and oversees plans to achieve patient and customer satisfaction scores

• Oversees and participates in departmental meetings, staff development, and professional programs

• Oversees creation of work schedules for associates that provide adequate coverage

• Communicates effectively with client, team members, and patients through various forms of communication

• Ensures proper maintenance of departmental equipment

• Completes daily, weekly and monthly reporting as required by policy and standard operating procedures

• Develops and maintains job descriptions for departmental staff

• Other duties as assigned

SUPERVISORY RESPONSIBILITIES

Supervises and manages frontline associates.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION AND/OR EXPERIENCE

• Four year college degree and equal work related experience

• Three to five years of housekeeping/dining services management experience at a healthcare account

• Strong knowledge of Environmental Services with a focus on surgical services AORN requirements. In addition, focus on overall quality, productivity, sanitation, supply and labor cost controls.

• Previous P&L accountability or contract managed service experience is desirable

Apply to TouchPoint today!

TouchPoint is a member of Compass Group USA

Click here to Learn More about the Compass Story (http://www.compass-usa.com/our-story/)

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. We encourage applicants with a criminal history (and driving history) to apply.

Associates at Touchpoint are offered many fantastic benefits.

• Medical

• Dental

• Vision

• Life Insurance/ AD

• Disability Insurance

• Retirement Plan

• Paid Time Off

• Holiday Time Off (varies by site/state)

• Associate Shopping Program

• Health and Wellness Programs

• Discount Marketplace

• Identity Theft Protection

• Pet Insurance

• Commuter Benefits

• Employee Assistance Program

• Flexible Spending Accounts (FSAs)

Applications are accepted on an ongoing basis.

Touchpoint maintains a drugfree workplace.

Req ID: 1308402

TouchPoint

CINDY SWIDERSKI

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