AMVETS Jobs

The full Front Office Manager job description{target="_blank" rel="noopener noreferrer"} contains more information about this position. ESSENTIAL DUTIES AND RESPONSIBILITIES: - Approach all encounters with guests and team members in a friendly, service-oriented manner. - Maintain regular attendance in compliance with The Hotel standards, as required by scheduling, which will vary according to the needs of the hotel. - Maintain high standards of personal appearance and grooming for self and staff. - Always comply with The Hotel standards and regulations to encourage safe and efficient hotel operations. - Must, always, be attentive, friendly, helpful and courteous to all guests, managers, and other team members. - Schedule guest service agents and night audit as applicable. - Assist the Hotel Manager and General Manager with reviews, training, coaching and counseling, and development of staff to achieve hotel service quality standards. - Oversee and participate in guest registration and check out procedures. - Motivate staff and establish a productive working environment for hotel. - Achieve budgeted revenues and expenses and maximize profitability related to the rooms department. - Assist management with the implementation and execution of programs to ensure that the hotel\'s room occupancy and Average Daily Rate objectives are met. - Analyze and generate reports and communicate information to team members and appropriate departments. - Have full knowledgeable of hotel property, amenities, area attractions and transportation options. - Maintain correct procedures for hotel accounting, credit control and handling of financial transactions. - In depth knowledge of all emergency procedures. - Strive to increase the level of guest satisfaction by sharing all guest service data provided. - Respond quickly to guest requests or complaints in a friendly manner and appropriate action is taken. Follow up to ensure guest satisfaction. - Conduct training classes regarding safety, security, department procedures and service guidelines. - Fulfill Manager on Duty shifts. - Motivate, coach, counsel and discipline all team members according to The Hotel standards. - Develop team member morale and ensure all team members are fully trained. - Maximize room revenue and occupancy by reviewing status daily. - Prepare team member schedules according to business forecast, payroll budget guidelines and productivity requirements. - Attend mandatory safety and other training meetings as required. REQUIREMENTS: Education & Experience: - 2 to 5 years hospitality related experience - Proven financial knowledge and solid computer skills required. Required Competencies: - Must be able to convey information and ideas clearly, both oral and written. - Must work well in stressful, high-pressure situations. - Must be able to evaluate and select among alternative courses of action quickly and accurately. - Must be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary. - Must be effective at listening to, understanding and clarifying concerns and issues raised by team members and guests. - Must have the ability to assimilate complex information, data, etc. from disparate sources and consider adjust or modify to meet the constraints of a particular need. - Must be able to prioritize departmental functions to meet due dates and deadlines. - Must be able to work with and understand financial information and data, and basic arithmetic function. - Strong Computer skills and financial knowledge required. - Working knowledge of computer systems to include Outlook, Microsoft products and other industry related systems.