AMVETS Jobs

Assist the IT Manager and other company employees with all areas of technical support.

MAJOR ACTIVITIES:

• Work closely with the IT Manager, HR Manager, Director of Marketing, & other company employees, to collectively meet company initiatives & goals
• Coordinates the end-user technical support activities (including the installation of hardware/software and the administration of network/application security regulations), ensuring that deadlines are met, problems are resolved in a timely fashion, and impact to the end-user is minimized
• Corresponds with outside vendors, including initiating and following-through (to the appropriate team members as well as the impacted end-users) on service calls in a timely fashion
• Develops and monitors daily, weekly, monthly and yearly IT operational activities, including the timely review of error logs/reports/displays to ascertain system problems, maintain system integrity and determine the required actions
• Participates in continuing education to keep current on IT innovations and provides summaries at appropriate internal meetings
• Responds to all Help Desk tickets within one business day and creates relevant documentation.
• Works with Procurement Administrator to procure computer supplies within company guidelines.
• Assist IT Manager with Windows PC administration along with tablet and mobile devices
• Assist in maintaining telecommunication infrastructure
• Maintain and support network computer, printers, and copy & fax machines
• Train users on software and hardware
• Assist IT Manager in both physical and virtual server maintenance
• Assist in maintaining system backups
• Practices good ethical judgment and abides by ethical codes and standards
• Takes appropriate measures to minimize risk and promote safety in the work environment
• Traveling to job sites, as needed
• Miscellaneous duties as requested  

KNOWLEDGE, SKILLS & ABILITIES:

• Proficiency in Windows 10/11, Microsoft Server 2008/2012, Office 365
• Knowledge of Active Directory, Group Policy, Exchange, Remote administration
• Exposure to VMware ESXi 6.0, AutoDesk
• Strong analytical and problem-solving abilities
• Ability to work in a professional manner, be flexible, and handle interactions with all levels of the organization.
• Demonstrated ability to communicate well with other team members and with non-technical end users.
• Self-directed, organized, and motivated.

EDUCATION EXPERIENCE:

• Associate Degree in Computer Science or Information Technology
• 2+ years of experience in an Office-Based IT Support role.
• Experience with Apple Mac OSX, iPhone & iPad troubleshooting

REASONABLE ACCOMMODATIONS STATEMENTS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodation may be made to enable qualified individuals with disabilities to be able to perform the essential functions.

McKamish is an Equal Opportunity Employer. EOE M/F/D