Job Information

Citizens Bank Deposit Operations Sr Specialist in Pittsburgh, Pennsylvania


The Deposit Ops Sr Specialist will provide support across multiple business lines including Legal Garnishments and Escheatment in the Payment Processing Department. The Job responsibilities will include, but are not limited to clerical work, data entry, miscellaneous project support including spreadsheet creation and updating.

Primary responsibilities include:

  • Reviewing legal documents and determining appropriate action to take

  • Handing customer, attorney and colleague phone inquiries

  • Reporting daily volumes and creating action plans

  • Adherence to risk management requirements, including regulatory and product changes

  • Processing of miscellaneous customer service requests

  • Research and Problem Solving

  • Gathering and reporting of statistical data


Required Skills/Experience:

  • Ability to develop & sustain strong, positive working relationships with internal and external colleagues and business partners

  • Strong written and communications skills

  • Ability to research and problem solve complex issues

  • Ability to work under pressure with efficiency and accuracy

  • Ability to plan and prioritize workload

  • Able to work with all levels of colleagues from clerical to Senior Management

  • Word and Excel proficient

    Preferred Skills/Experience:

  • 5+ years of banking operations experience is preferred

  • GL reconciliation/matching experience

  • Excel – ability to create and update spreadsheets

    Educational, Certifications and/or Other Professional Credentials:

    Associate’s or Bachelor’s degree a plus but not required

    Hours and Work Schedule

    Hours per week: 40

    Work Schedule: 8:30am - 5:00pm, Monday - Friday

Why Work for Us

At Citizens, you'll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth.

Equal Employment Opportunity

Citizens, its parent, subsidiaries, and related companies provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability or perceived disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws.

Equal Employment and Opportunity Employer/Disabled/Veteran

Citizens is a brand name of Citizens Bank, N.A. and each of its respective affiliates.