AMVETS Jobs

Client Service Representative II - Pittsburgh, PA - Monday - Friday 8:00AM-4:30PM

Answers and resolvestelephone inquiries/requests initiated by customers or prospective customers in a prompt, accurate and courteous manner.

Use proper telephone etiquette and all available resources torespond to incoming customer inquiries,requestsand complaints competently and courteously. Troubleshoot inquiries and follow up with customers on issues that cannot be resolved immediately. Research and resolve more complex customer issues, including those referred by CSR I and Assistants. Complete all required documentation associated with the handling of calls and maintain complete and accurate records. Report priority and critical results to clients following established procedures for reporting and documentation. Follow all policieswith regard tofollow-up and shift change hand-off of information. ReportTNPsto clients by phone and process when contact is complete. Report laboratory results to clients and patients using established protocols. Follow through in a timely manner toresolveall issues and concerns. Provide education and guidance to clients aboutlab processes. Escalate issues as appropriate to keep supervisor informed ofclient concerns,problemsor deviations from established procedures. May provide coaching and/or training to less experienced staff. Provide suggestions for process improvements to maximize quality and efficiencies in thedepartment Perform other duties as assigned to meet the business needs or customer requirements. This is not an exhaustive list of all duties and responsibilities, but rather a general description of work performed by the position.

QUALIFICATIONS Required WorkExperience: Two(2)to three(3)yearscustomer service and/or related health care experience required. Preferred Work Experience: Previousclinical laboratory and/or customer service in a call center environment preferred. Physical and Mental Requirements: Sitting for long periods of time. Repeating motions that may include the wrists, handsand/or fingers. (Typing) Knowledge: Proper telephone etiquette to handle customerinquiries Basic knowledge of operating office equipment Basic understanding of fundamental medical and laboratory terminology Understand the importance of Quality Service and how it ismeasured Skills: Excellent interpersonal and communication skills(oral and written)necessary to effectively interact with customers andco-workers Proficiency in basic computer skills (Word, Excel, Outlook) Abilityto multi-taskand work in afast-pacedenvironment Strong organizational skills Ability to analyze and solve problems. Good listening skills Ability to maintain professional and tactful manner in stressfulsituations Ability to deal with client information in a confidentialmanner

EDUCATION High School Diploma or Equivalent(Required)

LICENSECERTIFICATIONS

While we appreciate and value our staffing partners, we do not accept unsolicited resumes from agencies. Quest will not be responsible for paying agency fees for any individual as to whom an agency has sent an unsolicited resume.

2024-57501

Quest Diagnostics is an equal employment opportunity employer. Our policy is to recruit, hire and promote qualified individuals without regard to race, color, religion, sex, age, national origin, disability, veteran status, sexual orientation, gender identity, or any other status protected by state or local law. Quest Diagnostics observes minimum age requirements established by federal, state and/or local laws, and will ask an applicant for verification when deemed necessary.