AMVETS Jobs

Description

We are seeking a diligent and customer-oriented professional to be a part of our team in the non-profit sector, located in Pisgah Forest, NC, as a Customer Service Representative. This role offers a contract to hire employment opportunity. The main function of this role involves addressing inbound calls, assisting with card activation and issue resolution, handling account-related requests, and updating information in our internal system.

Responsibilities include:

• Addressing and resolving inbound customer calls regarding card activation, issue resolution, and other account-related inquiries

• Utilizing internal software to document customer interactions, update account information, and maintain accurate records

• Ensuring customer satisfaction by providing timely and efficient service

• Utilizing Spanish language skills, as necessary, to assist a diverse range of customers

• Collaborating with the team to improve customer service processes and procedures

• Proactively identifying potential issues with customer accounts and taking appropriate action

• Continuously updating job knowledge by participating in educational opportunities and staying abreast of industry trends and best practices in customer service

• Communicating effectively with customers, team members, and management to ensure the smooth operation of the organization

• Adhering to all company policies and procedures, including safety and privacy protocols

• Contributing to team effort by accomplishing related results as needed.

Requirements • Proven experience in a customer service role within a non-profit organization

• Demonstrated ability to ensure customer satisfaction

• Proficiency in Spanish language, both written and spoken, is required

• Experience in Spanish translation is a plus

• Excellent interpersonal and communication skills

• Ability to handle and resolve customer complaints effectively and professionally

• Familiarity with CRM systems and practices

• Strong multitasking skills, with the ability to prioritize tasks

• Ability to work in a fast-paced, dynamic environment

• High school diploma or equivalent; higher degree in a relevant discipline will be appreciated

• Must possess a strong work ethic and team player mentality

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https:///www.roberthalf.com/us/en/terms) .