Job Information
American Express Senior Manager-Digital Product Management, Business Architecture in Phoenix, Arizona
Description
You Lead the Way. We’ve Got Your Back.
With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.
At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.
Join Team Amex and let's lead the way together.
How we serve our customers is constantly evolving and is a challenge we gladly accept. Whether you’re finding new ways to prevent identity fraud or enabling customers to start a new business, you can work with one of the most valuable data sets in the world to identify insights and actions that can have a meaningful impact on our customers and our business. And, with opportunities to learn from leaders who have defined the course of our industry, you can grow your career and define your own path. Find your place in risk and analytics on #TeamAmex.
We are focused on providing the best customer experience everyday through a differentiated set of products and services. With our mix of assets like rewards, benefits, members only perks, we are re-imagining how commerce and experiences converge in a more modern, digital, and connected world.
Enterprise Data Governance & Platforms (EDGP) is part of the larger Enterprise Digital and Data Solutions (EDDS) organization. EDGP improves the customer experience and drives business growth through robust enterprise-wide data policies and governance and enabling a data-driven culture, while developing digital and data platforms that provide insightful customer relationships and allow users to leverage enterprise-wide data capabilities.
We are looking for a strategic, experienced individual for the role of Business Architecture Sr Product Manager, responsible for partnering across business units, enterprise technology teams, and product/platform/vendor teams to define and enable the products and functionality required to activate the company’s Enterprise Business Capability (EBC) model.
As a Business Architecture Senior Product Manager , you will be part of a highly visible, strategic team focused on creating a common enterprise business language and ecosystem to integrate and connect the key components of our business leading to reduced costs, risks & complexity and increased alignment, speed & agility. The Business Architecture team delivers a cross-Enterprise Business Capability blueprint that provides a common understanding of the business and transparency to the various components that enable our business capabilities in order to effectively prioritize, modernize and govern enterprise-based solutions, services, and experiences.
Functional Responsibilities:
Expand and promote the Enterprise Business Capability (EBC) Framework as the common language of “what” American Express does to create desired business outcomes and experiences.
Develop & deliver strategic product roadmaps for enabling, improving, and driving adoption of business architecture tools to expose the Enterprise Business Capability Model (EBCM).
Communicate and manage requirements to product/platform/vendor teams for driving the activation of the EBC tool including integration between key enabling source applications (e.g., Archer, Central, Collibra).
Partner with product/platform/vendor teams and key stakeholders to inform the product backlog, continuously deliver product features and enhancements in an agile format.
Conduct assessments of Business Architecture tools usability, functionality, and performance to ensure it meets assigned service level agreements and Amex third-party lifecycle requirements.
Collaborate with product/platform/vendor teams to drive architecture and design consistency during platform modernization and data migration initiatives.
Consult with Business Capability owners and key stakeholders on leveraging the American Express EBC Framework and enabling tools to deliver value in the form of strategic realization & prioritization, transformation & solutioning, risk & compliance, etc.
Influence and collaborate with data and technology teams to incorporate business architecture principles and design patterns to increase consistency and operability across the enterprise.
Continuously evaluate internal and 3rd party capabilities and solutions to understand opportunities to further streamline, automate and scale business architecture.
Competencies:
Expertise in Enterprise Business Capability, Business Architecture, Product Management, Agile
Proven experience working in high performing agile teams delivering continuous product features and enhancements, in partnership with Technology teams
Experience eliciting and articulating business requirements
Strong analytical skills with the ability to clearly articulate complexities
Excellent communication skills with a demonstrated ability to engage, influence, and encourage partners and stakeholders to drive collaboration and alignment
Strong ability to work and communicate with both business and technical teams at various levels
Self-starter with high motivation and passion, ability to adapt to change
Excellent abstract thinking skills, ability to quickly switch b/t conceptual, logical, and physical views
Qualifications:
5 years experience in performing responsibilities of business architecture, enterprise business capability management, product management or related field
2 years as sr product manager preferred
Solid understanding of business architecture concepts and best practices with the ability to be an advocate for leveraging enterprise business capability framework to deliver business value
3 years working with business architecture related tools preferred
2 years working with EBC enabling tools (e.g., Page Builder, Airtable) preferred
Large enterprise experience preferred
Qualifications
Salary Range: $90,000.00 to $165,000.00 annually bonus benefits
The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.
Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.
We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:
Competitive base salaries
Bonus incentives
6% Company Match on retirement savings plan
Free financial coaching and financial well-being support
Comprehensive medical, dental, vision, life insurance, and disability benefits
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities
For a full list of Team Amex benefits, visit our Colleague Benefits Site .
At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.
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Job: Product
Primary Location: US-Arizona-Phoenix
Other Locations: US-New York-New York
Schedule Full-time
Req ID: 24006795