Job Information
American Express Manager, Operational Risk - Global Merchant and Network Services in Phoenix, Arizona
Description
You Lead the Way. We’ve Got Your Back.
With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.
At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.
Join Team Amex and let's lead the way together.
Overview of the Department:
The Global Merchant and Network Services Group brings together all of the American Express businesses that serve our key partners – merchants, banks, strategic and loyalty partners – to enable a sharp focus on using the power of our network to provide unique value to all of our mutual customers. The objective of the GMNS Operational Excellence team is to drive risk-based decisioning and management of control and compliance objectives to support business priorities while promoting a strong risk management culture. To that end, the team is responsible for the oversight and governance of control and compliance programs and initiatives within the business unit. This includes leading global, local, and relevant legal entity activities and also includes execution against all components of the American Express Operational Risk framework.
Job Responsibilities:
The Manager, Operational Risk - Global Merchant and Network Services, will be responsible for supporting critical Risk Management, regulatory and compliance programs for the business unit globally, primarily those related to Global Merchant Services. This includes core Operational risk programs, regulatory and policy projects, and streamlined cross-functional operational processes. The position requires ability to support global initiatives and participate in special projects across multiple regions and time zones.
The role will focus on achieving the following objectives:
Guiding the business with PRSA and refresh requirements, audit activities, and the end-to-end risk assessment process as per AEMP54 for new products, platforms and capabilities.
Execution of the Issue Management framework to ensure timely event reporting and appropriate management of operational risk events and corrective action plans in line with policy and standards.
Supporting Transformation projects to ensure Risks are appropriately assessed and mitigation plans are implemented.
Executing targeted projects directed at resolution of control gaps, remediation of risk, and network alignment.
Ensure timely completion of relevant regulatory and compliance program deliverables.
Perform, as required, thorough analyses to identify opportunities for new controls or overall process enhancements.
Potential for travel, up 10 %.
Qualifications/Skills & Experience:
5 years' related Risk Management experience required.
Understanding of operational risk concepts and programs. Expertise in American Express Operational Risk Methodology, protocol and tools a plus.
Previous experience within the Payments Industry and an understanding of the related regulatory landscape required. Specific knowledge of the Global Merchant Services organization, related regulatory landscape, and supporting technology infrastructure preferred.
Experience in operational risk management, internal control, or audit within the Banking or financial services industries.
Solid process enhancement and control-oriented mindset.
Proven ability to work autonomously and adjust quickly to shifting priorities, multiple demands, ambiguity, and rapid change.
Problem solver and agile decision-maker with solid analytical skills.
Ability to convey thought leadership in identifying emerging operational risk issues and to deliver high quality, actionable feedback to leaders.
Ability to develop relationships with leaders, process owners, peers and control teams.
Strong project management skills and expertise in process redesign.
Excellent interpersonal and collaboration skills.
Resilient team player with ability to influence across all levels and to develop relationships with leaders, peers, and control and compliance teams.
Strong communication and presentation skills allowing for clear and appropriate messaging for multiple levels/audiences
Proven ability to adjust quickly to shifting priorities, multiple demands, ambiguity, and rapid change.
Working hours flexibility given the international nature of the role.
Qualifications
Salary Range: $80,000 to $155,000 annually bonus benefits
The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.
Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.
We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:
Competitive base salaries
Bonus incentives
6% Company Match on retirement savings plan
Free financial coaching and financial well-being support
Comprehensive medical, dental, vision, life insurance, and disability benefits
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities
For a full list of Team Amex benefits, visit our Colleague Benefits Site .
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.
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Job: Network
Primary Location: US-New York-New York
Other Locations: US-Arizona-Phoenix
Schedule Full-time
Req ID: 24005904