Job Information
Lumen Manager, Government Operations, Billing in Phoenix, Arizona
About Lumen
Lumen connects the world. We are igniting business growth by connecting people, data and applications – quickly, securely, and effortlessly. Together, we are building a culture and company from the people up – committed to teamwork, trust and transparency. People power progress.
Lumen’s commitment to workplace inclusion and employee support shines bright. We’ve made the Newsweek 2024 Greatest Workplaces for Diversity list and achieved a perfect score of 100 on the Human Rights Campaign Corporate Equality Index (CEI) for the fifth consecutive year. Plus, we’re the top employer in the communications and telecom industry, ranking 12th overall across all industries in The American Opportunity Index.
We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.
The Role
Legal’s Public Policy and Compliance department is looking for a practical solution-seeker who specializes in data management, process improvement and communication to fill the Government Operations Manager - Billing role. This position serves as a point of contact for a variety of projects that impact regulated or formerly regulated services, including compliance and customer-impacting rate changes. The candidate should be able to effectively manage several competing priorities with varying deadlines.
The Main Responsibilities
Lead team through completion of rate change process through the Ensemble billing platform by coordinating and assigning billing changes as needed and requested from the Marketing department.
Initiate quarterly rate changes (ARC, SLC, FUSC, and USF) in compliance with federal and state regulations.
Ensure a high degree of accuracy by reviewing both current and new rates against tariffs, price lists, and/or terms of service.
Represent Government Operations team by attending weekly interdepartmental project meetings.
Serve as subject matter expert on billing codes and regulatory requirements for rate changes and customer notifications.
Assist in the preparation of responses and data analyses for investigations, inquiries, data requests, audits, interrogatories, billing disputes, lawsuits, and class action suits.
Coordinate with, and provide input to, product and marketing groups in the creation of new products and product bundles to ensure that all regulated services or charges are presented in a compliant manner.
Collaborate with internal Public Policy and Compliance partners to improve/simplify rate change processes.
Draft/review/submit customer notifications in compliance with state-specific rules/regulations as well as internal policies and standards.
What We Look For in a Candidate
A bachelor’s or master’s degree in a relevant field (i.e. Business, Accounting, Data Science, etc.)
Five or more years within a regulated industry.
Experience working in the Company’s Ensemble Billing platform as well as Oracle, Cognos, SQL, Adobe, Workfront, and Microsoft Office.
Proficiency in data analysis and data management.
Excellent communication, collaboration, and problem-solving skills.
Adaptability to new technologies and ability to work both independently and as a team player.
Ability to perform effectively under high-stress conditions to meet strict deadlines.
Compensation
The starting salary for this role differs based on the employee's primary work location. Employees typically do not start at the top of the range, though compensation depends on each individual's qualifications.
Location Based Pay Ranges
$94420 - $125890 in these states: AR, ID, KY, LA, ME, MS, NE, SC, and SD.
$99390 - $132510 in these states: AZ, AL, FL, GA, IN, IA, KS, MO, MT, NM, ND, OH, OK, PA, TN, UT, VT, WV, WI, and WY.
$104360 - $139140 in these states: CO, HI, MI, MN, NV, NH, NC, OR, and RI.
$109330 - $145770 in these states: AK, CA, CT, DE, DC, IL, MD, MA, NJ, NY, TX, VA, and WA.
As with the pay range variety that's based on the region of a country, specific offers are determined by various factors such as experience, education, skills, certifications and other business needs.
What to Expect Next
Based on your job application information you may be given the opportunity to complete a video interview immediately after applying. This will include a set of questions for you to record a response to in addition to Game Challenges. Completion of this video interview is a requirement in order to be considered for our open position. Now not a good time? No worries, we will also send you an email with a link to complete the video interview. We strongly recommend that you complete this within 5 days of your application date.
Requisition #: 333218
Background Screening
If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page (https://jobs.lumen.com/global/en/faq) . Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Equal Employment Opportunities
We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.
Disclaimer
The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions.
Salary Range
Salary Min :
94420
Salary Max :
145770
This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.
This position is eligible for either short-term incentives or sales compensation. Director and VP positions also are eligible for long-term incentive. To learn more about our bonus structure, you can view additional information here. (https://jobs.lumen.com/global/en/compensation-information) We're able to answer any additional questions you may have as you move through the selection process.
As part of our comprehensive benefits package, Lumen offers a broad range of Health, Life, Voluntary Lifestyle and other benefits and perks that enhance your physical, mental, emotional and financial wellbeing. You can learn more by clicking here. (https://centurylinkbenefits.com)
Note: For union-represented postings, wage rates and ranges are governed by applicable collective bargaining agreement provisions.
Application Deadline
05/01/2024