AMVETS Jobs

About this role:

Wells Fargo is seeking a Lead Customer Retention Execution Consultant reporting to the head of CSBB Customer Corrections & Outreach. This newly created position is an opportunity to drive centralized and accelerated customer retention solutions through communications while coordinating with business partners while serving as a direct liaison to Enterprise, CSBB, and Financial Crimes partners. Learn more about the career areas and lines of business at wellsfargojobs.com (https://www.wellsfargojobs.com/career-areas/) .

In this role, you will:

• Lead cross functional teams to strategize, plan, and execute a variety of initiatives to reduce bank-initiated customer exits

• Analyze customer engagement data to refine strategies.

• Drive accountability for assigned initiatives, limit risk exposure, and create efficiencies as appropriate

• Review strategic approaches and effectiveness of support function and business performance

• Perform assessments through fact finding and data requiring creative approaches to solving complex issues, and develop appropriate solutions or recommendations

• Make decisions in highly complex and multifaceted situations requiring solid understanding of business group's functional area or products, facilitate decision making and issue resolution, and support implementation of developed solutions and plans

• Collaborate and consult with project team leaders to drive strategic initiatives

• Influence, guide and lead less experienced Strategy and Execution staff within the group

• Stay up to date with industry trends and best practices in customer engagement

• Anticipate and respond quickly to problems, good judgement in making decisions and spot potential problems and opportunities early

Required Qualifications:

• 5+ years of Business Execution, Implementation, or Strategic Planning experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• 1+ years of experience working on initiatives focused on retaining existing customers

• Proven ability to develop and implement customer engagement strategies

• Strong analytics skills with high attention to detail and accuracy

• Strong presentation and facilitation skills

• Ability to influence at all levels of the organization

• Experience anticipating and resolving challenges

• Effective communication skills at different levels and ability to adjust to different audiences and experience presenting information in a manner that influences, educates, and enhances understanding at all levels

• Ability to manage concurrent projects and initiatives

• Ability to work collaboratively in a team environment and across all organizational levels

• Flexible and adaptable

• Experience with Microsoft Office Suite

Job Expectations:

• Ability to travel up to 10% of the time

• This position offers a hybrid work schedule

This position is not eligible for Visa sponsorship.

Posting Location(s):

• 401 S Tryon St. – Charlotte, North Carolina 28202

• 2222 W Rose Garden Ln. – Phoenix, Arizona 85027

• 250 E John Carpenter Frwy. – Irving, Texas 75062

• 550 S 4th St. – Minneapolis, Minnesota 55415

• 800 S Jordan Creek Pkwy. – West Des Moines, Iowa 50266

Required locations listed.

Pay Range

Reflected is the base pay range offered for this position. Pay may vary depending on factors including but not limited to achievements, skills, experience, or work location. The range listed is just one component of the compensation package offered to candidates.

$96,600.00 - $171,800.00

Benefits

Wells Fargo provides eligible employees with a comprehensive set of benefits, many of which are listed below. Visit Benefits - Wells Fargo Jobs (https://www.wellsfargojobs.com/en/life-at-wells-fargo/benefits) for an overview of the following benefit plans and programs offered to employees.

• Health benefits

• 401(k) Plan

• Paid time off

• Disability benefits

• Life insurance, critical illness insurance, and accident insurance

• Parental leave

• Critical caregiving leave

• Discounts and savings

• Commuter benefits

• Tuition reimbursement

• Scholarships for dependent children

• Adoption reimbursement

Posting End Date:

16 May 2025

* Job posting may come down early due to volume of applicants.

We Value Equal Opportunity

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo (https://www.wellsfargojobs.com/en/diversity/disability-inclusion/) .

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy (https://www.wellsfargojobs.com/en/wells-fargo-drug-and-alcohol-policy) to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.

Req Number: R-456918