Job Information
Utah State Job Bank Creative Account Director in PHOENIX, Arizona
Company Description
RRD is a leading global provider of marketing, packaging, print, and supply chain solutions that elevate engagement across the complete customer journey. The company offers the industry's most trusted portfolio of creative execution and world-wide business process consulting, with services designed to lower environmental impact. With 22,000 clients, including 93% of the Fortune 100, and 32,000 employees across 28 countries, RRD brings the expertise, execution, and scale designed to transform customer touchpoints into meaningful moments of impact.
Job Description
*This role is part of RRD's Global Outsourcing Division, supporting a financial services client in an outsourced capacity.
Responsibilities
Primary point of contact for Americas Creative and lead strategic solutions that elevate client experience
Primary point of contact for key stakeholders and maintain strong, long-term client relationships
Managing the US teams and setting objectives
Translate big picture strategy into finessed execution from empowered teams
Fluent at providing direction to push work and elevate team's skills
Simplify complex into compelling, intentional storytelling that drives business results with tremendous expertise
Organize and lead monthly and quarterly business, client meetings and ensuring that all SLAs and KPIs are met
Work closely with global colleagues to ensure that there is a consistent approach in the delivery of Presentations services
Maintain knowledge of and adherence to facility procedures, operations and protocols
Master knowledge of client's business, competition and latest industry news and trends
Provide strategic operational improvements and facilitate execution
Provide teams with appropriate insight into client's strategic business initiatives
Ensure all deliverable deadlines are met for all clients and parts involved in the process, especially accountable for all high-profile/Tier 1 projects
Work with recruiting to ensure right talent hired to meet the client requirements and monitor the onboarding and training process
Responsible for early detection of issues that may require escalation, assess risks and strategize mitigation plans
Management of vendor engagement and relationship
Ensure training needs for all team members is mapped and work with manager to deploy training programs
Conducting performance evaluations and giving feedback for direct reports
Identifying new opportunities for upselling or cross-selling additional services
Work with RRD Director on the PandL and expenses related to the teams, analyze account performance, identify areas for improvement, and implement strategies to optimize operations
Qualifications
Bachelor's degree in area relative to the business (Design or Creative Arts preferred)
At least 5+ years of experience in financial services or related field preferred
Enthusiasm, aptitude, organizational skills and a willingness to learn
Strong reasoning and problem-solving skills
Proactive attitude and exceptional interpersonal skills
Excellent organizational, negotiation, and leadership skills
Outstanding critical thinking and problem-solving skills
Ability to work under pressure while meeting deadlines
Ability to interact with client and team... For full info follow application link.
RR Donnelley is an EEO/AA including Vets and Disabled Employer
RR Donnelley is an Equal Opportunity/Affirmative Action employer. The company's policy is to select, place and deal with all its employees without discrimination based on race, religion, color, national origin, sex, gender identity or expression, age, disability, perceived disability, sexual orient ation, protected Veteran status, genetic information or on the basis of any other status protected by applicable federal, state or local law.