Veterans Benefits Administration Supervisory Insurance Specialist in Philadelphia, Pennsylvania
Summary The Supervisory Insurance Specialist position is located in the Insurance Service under the Office of the Executive Director. The Insurance Service administers and/or oversees eleven different Government Life Insurance programs. The incumbent supervises and leads three distinct staffs providing program administration and oversight of subordinate supervisors regarding, Policy, Procedures, Training, and provide Performance Analytics, to demonstrate program effectiveness. Responsibilities Research, analyze, interpret and apply complex laws, regulations and procedures. Utilize technical knowledge to identify trends and patterns in operations that may positively or negatively impact performance or service to customers. Assess progress towards meeting processing/performance goals and recommend actions to achieve those goals. Identify staffing needs within the organization and demonstrate insight to the needs beyond the work unit (i.e. developing workflow strategies, succession planning, etc.). Strategize and set organization performance objectives and evaluates managerial performance. Use alternative resolutions or other solutions to resolve employee disputes or issues. Monitor work unit metrics and implements training or workload strategies to improve performance. Consider a large number of choices, compete viewpoints, and alternatives to make decisions and/or weigh consequences. Utilize data to create benchmarks to monitor operations, production, or quality of work in areas supervised or managed. Consider the short and long-term operational impact on the organization when making decisions. Present complex information articulately when meeting with high-level executives, management officials, employees, customers, and stakeholders concerning program priorities. Conduct fact-findings and/or represents the agency in formal meetings (i.e. arbitration, testimonies, etc.). Manage several complex, mission critical projects and apply management principles, methods, tools, techniques for planning and supporting concurrent projects including policy, resources, risk management, management reports, and metrics. Requirements Conditions of Employment Qualifications Please note: This job will close when we have received 200 applications which may be sooner than the closing date. Learn more To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 02/07/2023. Specialized Experience: Applicants must have one (1) year of specialized experience equivalent to at least the next lower grade (GS-14) in the federal service. Specialized experience is work experience that equipped the applicant with the knowledge, skills and abilities (KSA's) to perform successfully the duties of the position. Specialized experience for this position is defined as: Specialized experience for this position is defined as: (1) Building and managing workforce based organizational goals, budget considerations and staffing needs; (2) Managing multi-grade level workforce and various work situations; (3) Strategizing and setting division performance objectives and evaluating managerial performance; AND (4) Researching, analyzing, interpreting and applying complex laws regulations and procedures as they relate to managing a large program with multiple teams. There is no option to Substitute education for experience at the Grade Level GS-15. Note: Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge and skills, and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience you document, to include volunteer experience. Education Additional Information Pandemic Telework Program: Due to COVID-19, the VA is currently in an expanded telework posture. If selected, you may be expected to temporarily telework, even if your home is located outside the local commuting area. Once employees are permitted to return to the office, you will be expected to report to the duty station listed on this announcement within 30 days. At that time, you may be eligible to request to continue to telework depending upon the terms of your organization's telework policy and the duties of the position. Work Schedule: Regular office hours, Monday - Friday, 8:00 AM - 4:30 PM. Alternate work Schedules may be available. Physical Requirements: The work is sedentary. Promotion Potential: The selectee may be promoted to the full performance level without further competition when all regulatory, qualification, and performance requirements are met. Selection at a lower grade level does not guarantee promotion to the full performance level. The full performance level of this position is grade GS-15. VA supports the use of telework as a way to help attract and retain talented individuals in public service, increase worker productivity, and better prepare the agency to operate during emergencies. This position may be authorized for telework. Telework eligibility may be discussed during the interview process. Telework is subject to approval by individual supervisors and managers, is considered a privilege not a right, is subject to approval based on performance and other varying factors, and is not guaranteed. Receiving Service Credit for Earning Annual (Vacation) Leave: Federal employees earn annual leave at a rate (4, 6 or 8 hours per pay period) which is based on the number of years they have served as a Federal employee. VA may offer newly-appointed federal employee's credit for their job-related non-federal experience or active duty uniformed military service. This credited service can be used in determining the rate at which they earn annual leave. Such credit must be requested and approved prior to the appointment date and is not guaranteed. Placement Policy: The posting of this announcement does not obligate management to fill a vacancy or vacancies by promotion. The position may be filled by reassignment, change to lower grade, transfer, appointment, or reinstatement. Management may use any one or any combination of these methods to fill the position. This job opportunity announcement may be used to fill additional vacancies.