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Rivian Automotive Sr. Area Manager, Delivery & Mobile Operations in Philadelphia, Pennsylvania

Reference #: 16794 About Rivian

Rivian is on a mission to keep the world adventurous forever. This goes for the emissions-free Electric Adventure Vehicles we build, and the curious, courageous souls we seek to attract. As a company, we constantly challenge what's possible, never simply accepting what has always been done. We reframe old problems, seek new solutions and operate comfortably in areas that are unknown. Our backgrounds are diverse, but our team shares a love of the outdoors and a desire to protect it for future generations. Role Summary

We are looking for a proven leader to support our day-to-day operations across multiple Delivery and Service sites. You will own the strategic planning and execution of onsite operations including scheduling, hiring, training, promotions and coordinating with onsite managers to meet customer needs. You will drive optimization and efficiency through data, and process refinement with a focus on first principles to surface bottlenecks and inefficiency, seeking a resolution at a root cause. You will need to possess strong written and verbal communication skills and have a proven track record of leading teams through engagement with an emphasis of collaboration and measurable success. You will need the ability to build and affect culture through buy in and persuasion. As a multi-site leader, you will be responsible for managing our locations to company objectives and priorities through strategic planning and tactical execution. Responsibilities

Manage multi-site Delivery & Mobile Operations teams and micro location centers in person and remotely Set clear expectations through Key Performance metrics, budgets and other success measurements to drive success Effectively plan by using reporting and forecasting to coordinate schedules and pivot resources as needed to meet customer demand Identify, refine and develop team priorities; ensure the Delivery and Vehicle Operations team is tracking to achieve those priorities Work with executive leadership to identify key opportunities and leverage resources to solve pain points, both short term and long term, with solutions that address issues at a root cause. Implement scalable initiatives and best practices to ensure a world-class operation across their Area of operations Communicate projects and initiatives to Delivery and Vehicle Operations groups, external teams, and Executive leadership; motivate your team to excellence Work with data analytics and Business partners to identify trends. Create clear strategic plans to address any gaps, and implement iterative tactical solutions to ensure mitigation of any potential blockers Organize and prioritize their work and projects to maximize their impact on field targets and initiatives Train, develop, and promote internal talent through effective and timely feedback as well as consistent performance reviews Enforce high standards in process execution through effective planning, clear communication, and follow up through discussions, and on site visits Collaborate with cross functional partners to create guidelines, training, and supporting documentation and to support organizational goals and milestones Enforce high fidelity in document execution to prevent errors and safeguard revenue Partner with the Service, Vehicle Operations and other departments to analyze market operations and processes to recommend changes that will drive efficiency and lower operation expenses Provide accountability and support to the Delivery Operations team by arranging regular onsite visits to meet with market leadership, inspect processes and engage with team members Qualifications

6+ years of Operations Management experience in a customer centric organization; previous experience with EV or Auto Ecommerce a plus Must be at least 21 years of age High School Diploma or GED required; Bachelor's degree preferred Knowledge in managing DOT regulated workforce or previous experience with EV or Auto Ecommerce a plus Ability to work a flexible schedule including nights, weekends and/or holidays; ability and willingness to travel up to 75% based on business needs Working knowledge with computers and software including Microsoft Programs (Word, Excel, PowerPoint) with the ability to effectively navigate internal business platforms Commercial driving experience preferred; Commercial Driver's License (CDL) not required Ability to complete driver training/car-hauling training and a road test within the first 30 days of employment which may include winching (training provided) Must have a valid driver's license in the state/province of residence that you will be driving/operating a vehicle (or state that you are commuting daily to/from) Must pass Department of Transportation (DOT) Physical and Drug Test No drug or alcohol related driving incidents in the last 3 years; No more than 1 serious moving violation in the last 3 years; No driving related suspensions or revocation of Driver License within a 3-5 year period. Will be subject to continuous Motor Vehicle Record (MVR) monitoring Ability to obtain and maintain local sales licenses if applicable in your state/province Must have or be eligible to obtain a notary license (Within the first 90 days of employment) in the state/province of your assigned work location Adaptable to a fast-paced and constantly changing environment Ability to work autonomously and consistently with limited direction Empowered self-starter who can process and execute on complex information potentially in high stress environments Be a "how" thinker with a customer centric mentality Be an agent of change that owns effective communication of company messages; ensures that the entire team is kept informed of the vision of our business Willingness to work in various working conditions including being in a full service retail center or unpredictable weather conditions Physical exertion may be required to perform occupational tasks (sitting up to 2 or more hours at a time, standing for up to 8 or more hours a day, walking, bending, kneeling, laying, twisting, carrying, reaching, stretching, pushing, pulling, and lifting up to 50 lbs) Frequent use of hands for purposes of grasping and using tools correctly, entering data, writing communications, or calling customers or internal partners Strong understanding of written and spoken English Ability to see, read and interpret documents such as governmental regulations, safety rules, operating and maintenance instructions or schematics

Equal Opportunity Rivian is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender, gender expression, gender identity, genetic information or characteristics, physical or mental disability, marital/domestic partner status, age, military/veteran status, medical condition, or any other characteristic protected by law. Rivian is committed to ensuring that our hiring process is accessible for persons with disabilities. If you have a disability or limitation, such as those covered by the Americans with Disabilities Act, that requires accommodations to assist you in the search and application process, please email us at .Candidate Data Privacy Rivian may collect, use and disclose your personal information or personal data (within the meaning of the applicable data... For full info follow application link.

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