Job Information
Comcast Manager, Compliance in Philadelphia, Pennsylvania
Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.
Job Summary
A Manager role in the Compliance group within the Cable Law Department. Specifically, the role will be on the Operational Compliance team, focusing on compliance policy implementation in a wide range of operational areas across the business. The Manager will lead the development and execution of compliance plans in assigned areas. Plan development will include learning business processes and the risk environment; defining controls, performance targets and an accountability model; and setting monitoring requirements. Plan execution will include continuous engagement with the relevant stakeholders (e.g., in field operations, sales, customer support, finance, etc.) to ensure performance meets compliance targets; analyzing trends in monitoring data; managing issues and escalation; and reporting to management. The role provides exposure to the entire Comcast business and requires working cross-functionally with other departments across all levels of the organization.
Job Description
Core Responsibilities
Manages the implementation of compliance plans and controls in assigned operational areas with a significant degree of independence.
Works with subject-matter experts (SME) within the Law Department and in other departments to understand business processes and legal and regulatory requirements and develop corresponding compliance plans.
Defines requirements for compliance data collection and monitoring, working with the data analytics team through the development life cycle. Creates proof-of-concept reports and dashboard mockups as needed to drive requirements.
Develops and defines policies and procedures to advance compliance goals, gaining buy-in from SME and impacted stakeholders.
Generates reports and analyzes trends from available dashboards and other sources to identify issues and create escalations as needed.
Leads regular sessions with business and legal stakeholders to review performance, discuss gap areas and enhancement opportunities, and establish action plans. Prepares materials for sessions and manages issue logs and action items, ensuring follow up.
Prepares presentations, background documents and reports for management reviews of performance in assigned areas.
Areas of responsibility will be varied and evolving to address emerging compliance risks. These may include technical operations (e.g., robo calling mitigation), video and audio compliance (e.g., accessibility requirements, emergency alerts), privacy regulations (e.g., vendor handling of customer data), sales integrity, procurement and trade regulations (e.g., international trade controls, government contracting), and policy controls (e.g., gifts & business entertainment).
Consistent exercise of independent judgment and discretion in matters of significance.
Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
Other duties and responsibilities as assigned.
Qualifications
Bachelor’s degree or equivalent work experience
Minimum of 5 years relevant work experience in management/technical consulting, financial/accounting controls, legal/compliance oversight, or similar roles
Demonstrated ability to create and execute complex program plans, delivering on time and to quality requirements, while driving multiple workstreams at the same time
Strong problem solving and critical thinking skills and comfort with ambiguity
Exceptional written, oral, interpersonal skills and the ability to effectively interface with management
Strong Microsoft Office skills, including presentations and data analysis; exposure to data analysis and dashboard tools (e.g., Tableau, Looker, Power BI, Oracle Analytics, ThoughtSpot, Alteryx)
Employees at all levels are expected to:
Understand our Operating Principles; make them the guidelines for how you do your job.
Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
Win as a team - make big things happen by working together and being open to new ideas.
Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
Drive results and growth.
Respect and promote inclusion & diversity.
Do what's right for each other, our customers, investors and our communities.
Disclaimer:
- This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.
Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.
Education
Bachelor's Degree
While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.
Relevant Work Experience
5-7 Years
Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary (https://jobs.comcast.com/life-at-comcast/benefits) on our careers site for more details.