Job Information
Generac Power Systems Post Sales Support I in Pewaukee, Wisconsin
Post Sales Support I
Company Generac Power Systems
Name Post Sales Support I
Req # 64740
Employment Type Full Time
Shift 1st
JOB SUMMARY: The Post-Sales Support I provides excellent customer care to customers in a timely manner with an emphasis on providing accurate information, effective communication, and final resolution.
Essential Duties and Responsibilities:
Provides accurate information to customers in a friendly and timely manner
Displays a sense of urgency in anticipating, understanding and meeting customer’s needs.
Ensures queue management and workload volumes are handled in a timely manner and customer (internal and external) service levels are met.
Escalates calls as appropriate ensuring a soft transition if an inquiry is beyond scope of knowledge.
Achieves incoming call goals
Remains current on products, services and promotions. Maintains product knowledge through training and continuing education.
Performs other duties as assigned
Minimal Qualifications:
High School Diploma or equivalent.
6 months experience handling a high volume of inbound calls or in a customer support role required
Preferred Qualifications:
- Previous experience using SAP or equivalent ERP.
Knowledge, Skills and Abilities:
Proficient with Microsoft Office Suite (e.g., Word, Excel, Outlook)
Intermediate computer skills
Excellent verbal and written communication skills
Strong customer service skills
Excellent problem-solving skills
Ability to keyboard 40 wpm while on the phone with customers
Ability to provide customer friendly etiquette;
Ability to evaluate a situation objectively and review situations in a supportive and empathetic manner
Ability to troubleshoot issues, offer accurate information
Ability to work independently with a high attention to detail
Availability to work flexible hours
Accurate grammar, punctuation and spelling; and can do attitude
Understand and applies technical skills, methods and process to perform at the required level
Physical Demands: While performing the duties of this job, the employee is regularly required to talk and hear; and use hands to manipulate objects or controls. The employee is regularly required to stand and walk. On occasion the incumbent may be required to stoop, bend or reach above the shoulders. The employee must occasionally lift up to 25 pounds. Specific conditions of this job are typical of frequent and continuous computer-based work requiring periods of sitting; close vision and ability to adjust focus. Occasional travel.
“We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.”