Job Information
CBRE Workplace Experience Host / Reception (Part Time) in Peterborough, United Kingdom
Workplace Experience Host / Reception (Part Time)
Job ID
214164
Posted
02-Apr-2025
Service line
GWS Segment
Role type
Part-time
Areas of Interest
Administrative
Location(s)
Peterborough - England - United Kingdom of Great Britain and Northern Ireland
Company Profile
CBRE is the global leader in real estate services and leverages the industry's most powerful knowledge base to meet the commercial real estate needs of its clients worldwide. Our vision is to be the preeminent, vertically integrated, globally capable real estate service firm. Globally we employ over 70,000 employees and operate in 48 countries.
Job Title: Workplace Host
CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting a Workplace Experience Host to join the team located in Peterborough .
This is a part time role and the hours are currently as follows:
Monday: 8:30am-12:30pm
Tuesday-Thursday: 8:30am-2:30pm
Friday:8:30am- 12:30pm
Role Summary:
Provide an exceptional Customer Service experience to site residents and their guests, acting as a single point of contact for all enquiries they may have.
Ensure guests are greeted & welcomed courteously and their needs are anticipated at all times. Exceeding expectations should be a regular daily occurrence.
Efficient guest registration and host notification with the ability to remember guest names and faces, assist guests with e-registration.
To maintain a presence not just behind the desk but also in front and around the lobby area ensuring a positive interaction with building users in all areas. Standing to meet and greet is also required, particularly at peak times.
Ensure that all absences from the reception desk are managed so that the desk is never left unattended during operational hours.
Completion of the daily activity spreadsheets and shift checklists to promote the running of an efficient reception service.
Administer the bookings for meeting rooms and inductions if required.
To be competent and confident in the use of a range of relevant IT systems.
Coordinating meeting room and hospitality bookings and liaising with our caterers if required.
Assist in the QHSE activities, such as Weekly Floor Walks, Hazard Reporting, championing QHSE culture and providing support when necessary to the wider team.
Be aware of and work to contractual service levels and key performance indicators.
Be the ambassador for the account, by taking pride in personal appearance and ensuring that the appropriate corporate uniform is worn at all time.
To co-ordinate building events and delivery of health & wellbeing initiatives through the relevant teams.
To liaise with key stakeholders to organise and celebrate key seasonal events for building users.
To communicate such events through the appropriate communicate tools – email, posters, notice boards and/or digital screens.
Full JD can be provided upon application.
Experience Required:
A minimum of 1 - 2 years related experience (e.g. Front Desk, Concierge, Hospitality, Room Management, or Customer Service roles) is preferred.
Advanced communication skills with the ability to effectively present information to an internal department and/or large groups of employees.
Experience in facilities management and/or dealing with suppliers/contractors beneficial.
Ability to solve problems and deal with a variety of options in complex situations.
CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)