Job Information

H&R Block District Ops Coordinator in PEORIA, Illinois



District Ops Coordinator

What you'll do... :

H&R Block, the world’s leader in tax preparation services, is looking for a District Operations Coordinator in the Peoria and Quincy, IL area with a strong ability to deliver executable results that will enable the company to achieve strategic business objectives. You’ll be responsible for all operational and administrative activities for company-owned tax offices and may support multiple District General Managers (DGMs) in a matrix management structure.

Specific areas of support include, but are not limited to, coordination of real estate including office set up, shutdown and ensuring all supplies are available to assigned offices. Consistent and effective weekly communication to DGMs in scheduled 1:1’s. This communication should include updates on shared goals including but not limited to: Ready to Serve (RTS), 8-week breaks, availability, vacation incentive, associate’s ability to work in multiple locations, real estate projects, financial reviews, supply orders, facility issues, visibility items, office readiness, classrooms, staffing by office (hiring tracker review) and pre-season staffing. You will also be responsible for hiring and leading a team of operational support associates.

What you’ll do…

  • Hire and provide leadership for assigned Operational Administrative Assistants and Operations Specialists by setting and managing against performance goals, coaching, and providing development opportunities

  • Manage labor and productivity to budget and business demand

  • Ensure team submits timely and accurate expense reports

  • Support District General Managers through consistent and effective communication, providing updates on all operations initiatives and known issues

  • Office Readiness: Partner with Lead Field System Technicians to facilitate office readiness planning, location set up and tear down, real estate projects and office upgrades

  • Execute planograms, ensuring office standards are consistently met and managing supply ordering and distribution

  • Ready to Serve: Assist with hiring fairs and recruitment events

  • Track and resolve issues with hiring status, offer letters, pay rate exceptions, I-9 compliance, PTIN applications, training requirements and furloughs

What you’ll bring to the role…

  • High school diploma or equivalent

  • 3 years of multi-unit retail experience or similar work environment

  • Strong ability to deliver executable results that will enable the company to achieve strategic business objectives

  • Strong leadership background and knowledge of how to handle problems quickly and efficiently

  • Excellent communication and logistical planning skills with a proven ability to coordinate activities within a matrix management structure

  • Strong organizational skills and ability to effectively work under strict deadlines, while organizing multiple priorities

  • Demonstrated ability to research and summarize operational data for use in managerial decisions

  • Ability to work independently with little or no direct supervision

  • Good verbal and written communication skills

  • Understanding and previous use of a Windows-based computer system and applications such as Microsoft Word, Excel, Outlook, and PowerPoint

It would be even better if you also had…

  • Bachelor’s degree in business or a related field

  • 1-2 years of direct management of associates

  • Bilingual skills may apply and are dependent on the needs of the district

  • Demonstrated understanding of the company structure and staff as it relates to the company’s vision and mission

  • Knowledge of H&R Block Tax Office responsibilities

Job ID:








About H&R Block... :

H&R Block’s purpose is simple: To provide help and inspire confidence in our clients and communities everywhere. We’ve been true to that purpose since brothers Henry and Richard Bloch founded our company in 1955. Since then, we’ve grown to have approximately 12,000 offices throughout the United States and around the world.

We are a people company first and a tax company second. People who join H&R Block say it feels like being part of something bigger. A place with an amazing and storied history, but with a strong and urgent focus on the future. Maybe it’s how determined, forward thinking and innovative we are, or how accessible our leadership is. We believe it’s all those things, and much more.

It would be even better if you also had... :

  • Bachelor’s degree in a related field or the equivalent through a combination of education and related work experience.

  • 1-3 years Supervisory/management experience

  • Bi-lingual skills

What you'll bring to the team... :


  • High school diploma or equivalent

Work Experience:

  • Effective Oral, written and interpersonal communication skills

  • Customer service experience

  • 3-5 years Operational experience

  • 3 years Minimum related work experience

Posting Title:

District Operations Coordinator- Peoria/Quincy, IL

Job Family:

Field Operations