Job Information
TEKsystems HYBRID Member Service Representative in Pensacola, Florida
TEKsystems is
currently searching for career-driven candidates interested in a Member
Services Representative opportunity with a Fortune 100 Financial Institution in
the Pensacola, FL area!
Job Description:
To respond to inquiries and requests from members and other individuals within a 24/7 high volume, schedule-driven and structured
contact center operation. Provide information regarding Client's products and services demonstrating knowledge, active listening, multiple system
adaptability and engagement methods to ensure optimal member experience and customer service. Perform transactions or related functions for savings,
checking, consumer loans, credit cards, IRAs and/or other accounts. Advise members of other products and services that may fit their needs and provide
opportunities for positive member interaction.
Experience
Success profile: Call center, administrative, secretary/receptionist, baking/mortgage, professional environment or high volume retail environment.
Skills
customer service, data entry, inbound and outbound calls, call center
Top Skills Details
customer service, data entry, inbound and outbound calls, call center
Responsibilities
Ensure account and member security by identifying red flags and safeguarding member assets and account information.
Route members to the appropriate departments.
Open new accounts and educate members or potential members on products and services that best meet their needs.
Provide peace of mind to and empathize with members who have experienced fraud or unauthorized transactions on their debit or credit cards.
Educate members on self-service options related to unauthorized debit and credit card transactions
Listen and look for red flags to prevent fraudulent transactions and identity theft.
Research debit and credit card authorizations and perform debit or credit card maintenance
Submit and provide status of debit or credit card dispute or fraud claims
Hours
5 days a week, 40 hours, Multiple Shifts Available between 9:00am and 12:00am CST
If interested, please apply with updated resume and
complete the application questions. Completing questions and answering them
honestly allows our recruiting team to move quickly and better partner you in
opportunities that align with your goals, skills, and interests
Pay and Benefits
The pay range for this position is $17.50 - $17.50/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision• Critical Illness, Accident, and Hospital• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available• Life Insurance (Voluntary Life & AD&D for the employee and dependents)• Short and long-term disability• Health Spending Account (HSA)• Transportation benefits• Employee Assistance Program• Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a hybrid position in Pensacola,FL.
Application Deadline
This position is anticipated to close on May 9, 2025.
About TEKsystems and TEKsystems Global Services
We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.