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Commonwealth of Pennsylvania Administrative Officer 2 in Pennsylvania

Administrative Officer 2

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Administrative Officer 2

Salary

$56,900.00 - $86,514.00 Annually

Location

Dauphin County, PA

Job Type

Civil Service Permanent Full-Time

Job Number

CS-2024-82321-08640

Department

Insurance Department

Division

IN Bur of Mcre

Opening Date

04/19/2024

Closing Date

5/3/2024 11:59 PM Eastern

Job Code

08640

Position Number

00146037

Union

Non-Union

Bargaining Unit

A3

Pay Group

ST07

Bureau / Division Code

00095400

Worksite Address

901 North 7th Street, 3rd Floor Capitol Associates Building

City

Harrisburg, Pennsylvania

Zip Code

17102

Contact Name

Collette Rebuck

Contact Email

corebuck@pa.gov

Bureau / Division

Insurance Department, Bureau of Medical Care Availability and Reduction of Error (MCare)

  • Description

  • Benefits

  • Questions

THE POSITION

Are you eager to start the next chapter in your administrative career? T he Bureau of Medical Care Availability and Reduction of Error (Mcare) is seeking a dedicated Administrative Officer 2 with exceptional communication skills to join our dynamic team of professionals. This position gives you the opportunity to provide administrative and program support including ongoing program evaluation, managing special projects, and managing compliance efforts. Apply today to showcase your skill set and take your career to the next level!

DESCRIPTION OF WORK

In this role, you will learn how to analyze health care provider coverage and then take action to resolve non-compliance. Your skills are needed to develop an operational coverage compliance plan for Mcare to support the program area goals and objectives, analyzing and recommending revisions to policies and procedures, and assuring implementation in conjunction with coverage unit staff. You will have the opportunity to serve as Mcare 's web site and content administrator, right to know and record retention coordinator, and member of the management project study team. Work includes evaluating and commenting on legislative matters impacting Mcare while providing input and recommendations on legislative language development.

Bring your talent and ambition to our department and unleash your potential!

Interested in learning more? Additional details regarding this position can be found in the position description. (https://careers.employment.pa.gov/pd/PD_NEOGOV.asp?p=00146037)

Work Schedule and Additional Information:

  • Full-time employment

  • Work hours are 8:00 AM to 4:30 PM, Monday - Friday, with 60-minute lunch.

  • Telework: You may have the opportunity to work from home (telework) part-time. In order to telework, you must have a securely configured high-speed internet connection and work from an approved location inside Pennsylvania. If you are unable to telework, you will have the option to report to the headquarters office in Harrisburg.

  • Salary: In some cases, the starting salary may be non-negotiable.

  • You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.

REQUIRED EXPERIENCE, TRAINING & ELIGIBILITY

QUALIFICATIONS

Minimum Experience and Training Requirements:

  • One year as an Administrative Officer 1;or

  • Three years of experience in progressively responsible and varied office management or staff work, including experience in personnel management, budgeting, or procurement; and a bachelor's degree;or

  • Any equivalent combination of experience and training.

    Other Requirements:

  • You must meet the PA residency requirement (https://www.employment.pa.gov/Additional%20Info/Pages/default.aspx) . For more information on ways to meet PA residency requirements, follow the link (https://www.employment.pa.gov/Additional%20Info/Pages/default.aspx) and click on Residency.

  • You must be able to perform essential job functions.

    How to Apply:

  • Resumes, cover letters, and similar documents willnotbe reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).

  • If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable.

  • Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted.

  • Failure to comply with the above application requirements will eliminate you from consideration for this position.

    Veterans:

  • Pennsylvania law (51 Pa. C.S. §7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to www.employment.pa.gov/Additional%20Info/Pages/default.aspx and click the Veterans’ Preference tab or contact us at ra-cs-vetpreference@pa.gov .

    Telecommunications Relay Service (TRS):

  • 711 (hearing and speech disabilities or other individuals).

    If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.

    The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.

EXAMINATION INFORMATION

  • Completing the application, including all supplemental questions, serves as your exam for this position. No additional exam is required at a test center (also referred to as a written exam).

  • Your score is based on the detailed information you provide on your application and in response to the supplemental questions.

  • Your score is valid for this specific posting only.

  • You must provide complete and accurate information or:

  • your score may be lower than deserved.

  • you may be disqualified.

  • You may only apply/testoncefor this posting.

  • Your results will be provided via email.

Learn more about our Total Rewards by watching this shortvideo (https://www.youtube.com/embed/HtcSRnndflc?rel=0) !

Health & Wellness

We offer multiple health plans so our employees can choose what works best for themselves and their families. Our comprehensive benefits package includes health coverage, vision, dental, and wellness programs.*

Compensation & Financial Planning

We invest in our employees by providing competitive wages and encouraging financial wellness by offering multiple ways to save money and ensure peace of mind including multiple retirement and investment plan options.

Work/Life Balance

We know there’s more to life than just work! Our generous paid leave benefits include paid vacation, paid sick leave, eight weeks of paid parental leave, military leave, and paid time off for most major U.S. holidays, as well as flexible work schedules and work-from-home opportunities.*

Values and Culture

We believe in the work we do and provide continual opportunities for our employees to grow and contribute to the greater good. As one of the largest employers in the state, we provide opportunities for internal mobility, professional development, and the opportunity to give back by participating in workplace charitable giving.

Employee Perks

Sometimes, it is the little “extras” that make a big difference. Our employees receive special employee-only discounts and rates on a variety of services and memberships.

For more information on all of these Total Rewards benefits, please visitwww.employment.pa.gov and click on the benefits box.

*Eligibility rules apply.

01

Have you been employed by the Commonwealth of Pennsylvania as an Administrative Officer 1 for one full year or more?

  • Yes

  • No

    02

    If you are claiming experience in the above question, please list the employer(s) where you gained this experience in the text box below. The employer(s) and a description of the experiencemustalso be included in the appropriate sections of your application if you would like the experience to be considered in the eligibility decision. If you claimed you do not have experience, type N/A in the text box below.

    03

    How many years of full-time experience do you possess in varied office management or staff work in a public or private organization, including experience in personnel management, budgeting, or procurement?

  • 3 years or more

  • 2 but less than 3 years

  • 1 but less than 2 years

  • Less than 1 year

  • None

    04

    If you are claiming experience in the above question, please list the employer(s) where you gained this experience in the text box below. The employer(s) and a description of the experiencemustalso be included in the appropriate sections of your application if you would like the experience to be considered in the eligibility decision. If you claimed you do not have experience, type N/A in the text box below.

    05

    What level of college coursework have you completed in business administration, public administration, human resources, strategic leadership, or other related areas? If you are claiming credits/degree, you must upload a copy of your college transcript(s) for this education to be considered in the eligibility decision. Unofficial transcripts are acceptable. You must attach your transcript(s) prior to the submission of your application by using the "Attachments" tab on the left. You will not be able to add transcript(s) to the application after it has been submitted. If you answer this question based on education acquired outside of the United States, you must also upload a copy of your foreign credential evaluation. For more information on foreign education credentials, please visithttps://www.employment.pa.gov/Additional%20Info/Pages/default.aspx#q3and click on Other Information.

  • Master's degree or higher

  • Bachelor's degree

  • Some coursework

  • None

    06

    You must complete the supplemental questions below. These supplemental questions are the exam and will be scored. They are designed to give you the opportunity to relate your experience and training background to the major activities (Work Behaviors) performed in this position. Failure to provide complete and accurate information may delay the processing of your application or result in a lower-than-deserved score or disqualification. Youmustcomplete the applicationandanswer the supplemental questions. Resumes, cover letters, and similar documents willnotbe reviewed for the purposes of determining your eligibility for the position or to determine your score.

All information you provide on your application and supplemental questions is subject to verification. Any misrepresentation, falsification or omission of material facts is subject to penalty. If requested, you must provide documentation, including names, addresses, and telephone numbers of individuals who can verify the validity of the information you provide in the application and supplemental questions.

Read each question carefully. Determine and select which "Level of Performance" most closely represents your highest level of experience/training. List the employer(s)/training source(s) from your Work or Education sections of the application where you gained this experience/training.The "Level of Performance" you choose must be clearly supported within the description of the experience and training information entered in your application or your score may be lowered.In order to receive credit for experience, you must have worked in a job for at least six months in which the experience claimed was a major function.

If you have read and understand these instructions, please click on the "Yes" button and proceed to the exam questions.

If you have general questions regarding the application and hiring process, please refer to ourFAQ page (https://www.employment.pa.gov/Additional%20Info/Pages/default.aspx) .

  • Yes

    07

    WORK BEHAVIOR 1 – COMPLIANCE

Reviews and evaluates programs and plans for compliance with established rules, regulations, policies, and quality assurance requirements. Develops immediate corrective action plans when issues of noncompliance are discovered. Follows up to ensure adherence.

Levels of Performance

Select the Level of Performance that best describes your claim.

  • A. I have experience evaluating programs or plans to ensure compliance with established rules, regulations, policies, or requirements. I made changes when negative trends were identified.

  • B. I have experience evaluating programs or plans to ensure compliance with established rules, regulations, policies, or requirements. I provided recommendations for changes when negative trends were identified.

  • C. I have successfully completed college-level coursework related to contract management, contract law, quality assurance, or public administration.

  • D. I have no experience or coursework related to this work behavior.

    08

    In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below.

  • The name(s) of the employer(s) where you gained this experience.

  • The actual duties you performed related to quality assurance.

  • The type(s) of recommendations you made.

  • Your level of responsibility.

    09

    If you have selected the level of performance pertaining to college coursework, please provide your responses to the three items listed below. If you indicated you have no education/training related to this work behavior, type N/A in the text box below.

  • Training Source

  • Course Title

  • Credits/Clock Hours

    10

    WORK BEHAVIOR 2 - TECHNICAL ASSISTANCE

Communicates with professional associations, government officials, and citizens to explain applicable laws, regulations, policies, and procedures. Utilizes customer service skills when dealing with adversarial situations.

Levels of Performance

Select the Level of Performance that best describes your claim.

  • A. I have experience providing technical assistance regarding established policies and procedures AND answering questions related to laws and regulations.

  • B. I have experience providing technical assistance regarding established policies and procedures.

  • C. I successfully completed college-level coursework related to counseling, public speaking, or public relations.

  • D. I have no experience or coursework related to this work behavior.

    11

    In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below.

  • The name(s) of the employer(s) where you gained this experience.

  • The actual duties you performed related to the technical assistance you provided.

  • Your level of responsibility.

    12

    If you have selected the level of performance pertaining to college coursework, please provide your responses to the three items listed below. If you indicated you have no education/training related to this work behavior, type N/A in the text box below.

  • Training Source

  • Course Title

  • Credits/Clock Hours

    13

    WORK BEHAVIOR 3 – WRITTEN COMMUNICATION

Compiles information for internal and external reports, manuals, letters, memoranda, notifications, market opportunities, training materials, policies, and procedures to record information, respond to correspondence, or disseminate information. Creates documents for review, approval, and distribution to a variety or audiences.

Levels of Performance

Select the Level of Performance that best describes your claim.

  • A. I have experience writing documents to record information, respond to correspondence, or disseminate information. I was responsible for the final content of the document or report.

  • B. I have experience drafting documents to record information, respond to correspondence, or disseminate information. Someone else was responsible for the final content of the document or report.

  • C. I have successfully completed college-level coursework related to business writing, technical writing, English composition, or journalism.

  • D. I have NO experience or training related to this work behavior.

    14

    In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below.

  • The name(s) of the employer(s) where you gained this experience.

  • The specific duties you performed related to written communication.

  • The type(s) of documents you prepared.

  • Your level of responsibility.

    15

    If you have selected the level of performance pertaining to college coursework, please provide your responses to the three items listed below. If you indicated you have no education/training related to this work behavior, type N/A in the text box below.

  • Training Source

  • Course Title

  • Credits/Clock Hours

    16

    WORK BEHAVIOR 4 – PROGRAM EVALUATION

Reviews and analyzes program information related to overall progress, work strategies, policies, and procedures to identify program strengths, opportunities, and challenges. Recommends new or updated policies or procedures that support the program goals and objectives.

Levels of Performance

Select the Level of Performance that best describes your claim.

  • A. I have experience analyzing program information related to overall progress, work strategies, policies, and procedures to identify program strengths, opportunities, and challenges. I recommended new or updated policies or procedures to support program goals and objectives.

  • B. I have experience analyzing program information related to overall progress, work strategies, policies, and procedures to identify program strengths, opportunities, and challenges. I reported my findings to someone else who was responsible for recommending new or updated policies or procedures.

  • C. I have successfully completed college-level coursework related to program evaluation, program analysis, data analysis, statistics, logic, or business administration.

  • D. I have no experience or coursework related to this work behavior.

    17

    In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below.

  • The name(s) of the employer(s) where you gained this experience.

  • The actual duties you performed related to reviewing and analyzing program information.

  • The recommendations you made.

  • Your level of responsibility.

    18

    If you have selected the level of performance pertaining to college coursework, please provide your responses to the three items listed below. If you indicated you have no education/training related to this work behavior, type N/A in the text box below.

  • Training Source

  • Course Title

  • Credits/Clock Hours

    19

    WORK BEHAVIOR 5 – SUPERVISION

Supervises staff by assigning work and establishing priorities and timeframes for completion. Reviews employee performance and prepares evaluation reports. Provides leadership and mentorship to staff. Interviews prospective employees and recommends selection. Receives and resolves grievances and complaints. Counsels employees when necessary. Provides guidance to staff on complex issues and approves or denies leave requests. Identifies training needs and provides training to staff.

Levels of Performance

Select the Level of Performance that best describes your claim.

  • A. I have experience performing a full range of supervisory duties, such as approving leave, reviewing employee performance, directing the work of subordinates, assigning training, conducting employment interviews, and addressing disciplinary issues.

  • B. I have experience as a lead worker. I have provided on the job training to newly hired staff, reviewed their work, or served as a team or group leader, but I was NOT responsible for employee discipline or hiring decisions.

  • C. I have successfully completed college-level coursework or training related to supervisory development, but I do not have at least six months of supervisory or lead work experience in a work setting.

  • D. I have NO experience or training related to this work behavior.

    20

    In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below.

  • The name(s) of the employer(s) where you gained this experience.

  • The actual duties you performed related to supervision or lead work.

  • Your level of responsibility.

    21

    If you have selected the level of performance pertaining to training or coursework, please provide your responses to the three items listed below. If you indicated you have no education/training related to this work behavior, type N/A in the text box below.

  • Training Source

  • Course Title

  • Credits/Clock Hours

    Required Question

Agency

Commonwealth of Pennsylvania

Address

613 North Street

Harrisburg, Pennsylvania, 17120

Website

http://www.employment.pa.gov

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