Luxury Bath Technologies Production Project Installation Manager in Pembroke, Massachusetts
Production / Project / Installation Manager
Creating a fresh solution to bath remodeling, Bay State / Luxury Bath offers a stylish, cost-effective, low-maintenance bath improvement to homeowners, commercial customers and consumers with accessibility needs. Standing behind our products, Bay State / Luxury Bath has developed an unrivaled reputation for quality and workmanship as a manufacturer of acrylic bath and shower solutions and has extended that level of quality into all our products.
Primary Purpose & Function America?s number one growing Acrylic Bath System Company, Bay State / Luxury Bath is seeking a Production Manager/Installation Manager in our Pembroke, MA and surrounding areas. We offer a very competitive compensation package.
Two years? experience in acrylic bath systems is a requirement.
Participate in Hiring & Training
Review time sheets
Review job duties
Manage the installation team
Ensure they meet their accountabilities
Maintain 100% customer satisfaction
100% Positive feedback from customers on installers
Contact customers 1 week after install for satisfaction review
Contact customers on a weekly basis to keep them informed of the production timeline.
Request customer for referrals, or remind them of program
Planning/Schedule all installations
Review contracts with Sale team prior to ordering
Order all products
Complete permits if required
Manage relationships with vendors
Manage incoming products and warehouse
Prepare customer folder.
Prepare/gather product together for installers.
Maintain customer folders and production in our CRM.
Assist Installers issues during installation.
Collect Installers Time sheets, Receipts for payroll.
Collect from installers completion certificates and money collected.
Maintain calendar and update with installs scheduled. (Google)
Maintain calendar for installers requested off days.
Coordinate all warranty and service calls.
Review your job cost to determine recommendations for improvement.
Complete analysis on root cause of service calls
Review information with Owners and what next steps are.
Take appropriate action to resolve.