AMVETS Jobs

If you are a professional looking for an opportunity to work with the global Emerson Systems and Software organization, this is a stimulating opportunity for you! We are looking for passionate individuals with a keen interest in learning new technologies and driven to apply their knowledge to solve the toughest problems and deliver optimum results. The chosen candidates will have an opportunity to work with an experienced team of engineers to deliver expert technical support and services to our installed-base worldwide.

In this role, your responsibilities will be:

• Conducting advanced-level troubleshooting on Guardian-related issues, and escalation to the software development team and IT. This involves troubleshooting, problem analysis and solutions generation to software, configuration, and application issues and inquiries. Maintains ownership of all received customer problems, provides timely updates, and sets the appropriate escalation priority.

• Successfully working to identify workarounds, reduce product problem resolution time, and support efforts to develop training and troubleshooting resources (e.g. procedures, diagnostics, and documentation)

• Collaborating with Local Business Partners and Field Service Organizations worldwide, Technology, and Marketing to resolve product issues and assist in plotting product feature directions at a local and global level

• Conducting Guardian User Account administration - creation of user accounts and identifying the appropriate privileges

• Monitoring and managing the Guardian Info Mailbox and Guardian website feedback emails, raise various customer requests to responsible parties

• Responding to Guardian website user inquiries, providing customer service.

Who You Are:

You gain insight into customer needs. You identify and create the processes necessary to get work done. You come up with useful ideas that are new, better, or unique.

For this role, you will need:

• Graduate of BS/MS Industrial Engineering, Information Technology, or Management Information System (MIS)

• At least two (2) years of related work experience in product or service support

• Knowledgeable in Microsoft Office, website development, and computer applications and fundamentals

• Good troubleshooting and problem-solving skills

• Excellent English language communication skills both oral and written

• Good customer management skills, flexibility to work in a cross-cultural team, with internal and external customers

• Ability to troubleshoot systems and to present clear and concise information to the team, internal customers, and external customers

• This work is primarily on the night shift

Preferred Qualifications that Set You Apart:

• Exposure in process control or process engineering is desirable but not required.

• Knowledge or experience in any programming or scripting language, ex. Power Automate, SQL, Visual Basic, C#, PowerShell, and .NET is an advantage

Our Offer to You

By joining Emerson, you will be given the opportunity to make a difference through the work you do.

Emerson's compensation and benefits programs are designed to be competitive within the industry and local labor markets . We also offer a comprehensive medical and insurance coverage to meet the needs of our employees.

We are committed to creating a global workplace that supports diversity, equity and embraces inclusion .

We attract, develop, and retain exceptional people in an inclusive environment, where all employees can reach their greatest potential . We are dedicated to the ongoing development of our employees because we know that it is critical to our success as a global company.

We have established our Remote Work Policy for eligible roles to promote Work-Life Balance through a hybrid work set up where our team members can take advantage of working both from home and at the office.

Safety is paramount to us, and we are relentless in our pursuit to provide a Safe Working Environment across our global network and facilities.

Through our benefits, development opportunities, and an inclusive and safe work environment, we aim to create an organization our people are proud to represent.

Our Commitment to Diversity, Equity & Inclusion

At Emerson, we are committed to fostering a culture where every employee is valued and respected for their unique experiences and perspectives. We believe a diverse and inclusive work environment contributes to the rich exchange of ideas and diversity of thoughts, that inspires innovation and brings the best solutions to our customers.

This philosophy is fundamental to living our company's values and our responsibility to leave the world in a better place. Learn more about our Culture & Values and about Diversity, Equity & Inclusion at Emerson.

If you have a disability and are having difficulty accessing or using this website to apply for a position, please contact idisability.administrator@emerson.com.

Requisition ID : 24001283

Emerson is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment.