Job Information
Conduent Supervisor, Customer Experience in Pasay City, Philippines
About Conduent:
Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments – creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.
Job Description:
Job Track Description:
Assists others in achieving goals.
Broad technical expertise and industry knowledge.
Ability to manage hiring and termination actions and training for multiple employees.
Manages performance appraisals and pay reviews for team members.
Accountable for functional, operational, and program management.
General Profile.
Supervises daily tasks of the business, technical support and production teams
Responsible for team results
Works within established precedents and practices.
Evaluates and organizes information to solve for problems and challenges
Ability to work without supervision.
Functional Knowledge
- Comprehensive understanding of processes, procedures, systems, and concepts.
Business Expertise
- Ability to coordinate team efforts to achieve overall company and client goals.
Impact
Directly impacts the quality of services provided
Supports and trains team members to impact end user experiences
Leadership
- Provides supervision including coaching and quality checks to support associate progress
Problem Solving
- Solves problems and evaluates possible solutions using past technical experience.
Interpersonal Skills
- Strong communication skills to share ideas and information.
Responsibility Statements
Delivers quality, productivity, and compliance KPI reports.
Coaches and gives feedback to team members to enhance performance.
Shares processes and business updates with the team.
Supervises the team to identify coaching opportunities.
Recommends training interventions when necessary.
Outlines best practices for associate growth and improvement.
Performs other duties as assigned.
Complies with all policies and standards.
Closing:
Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.
People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by clicking on the following link, completing the accommodation request form, and submitting the request by using the "Submit" button at the bottom of the form. For those using Google Chrome or Mozilla Firefox please download the form first: click here to access or download the form (https://downloads.conduent.com/content/usa/en/file/conduent-applicant-adaaa-referral-form.pdf) . You may also click here to access Conduent’s ADAAA Accommodation Policy (http://downloads.conduent.com/content/usa/en/document/cdt_adaaa_accommodation_pol.pdf) .
At Conduent, we value the health and safety of our associates, their families and our community. Under our current protocols, we do not require vaccination against COVID for most of our US jobs, but may require you to provide your COVID vaccination status, where legally permissible.