Job Information
The Estee Lauder Companies Point of Sales, Intern - Bright Future Internship Program in Panamá, Panama
Point of Sales, Intern - Bright Future Internship Program
Brand: Estée Lauder Companies
Description
Join our Bright Future Internship Program
We are looking for the next generation of creative thinkers & top-talented students who are eager to learn and grow with our company in our Bright Future Internship Program
Our Bright Future Internship Program will give you the opportunity to apply your creativity, teamwork, and knowledge to the company's projects.
If you are interested in starting your career at the world’s leading prestige beauty company, apply now.
About The Estée Lauder Companies
The Estée Lauder Companies Inc. the world's leading manufacturers and marketers of quality skin care, makeup, fragrance, and hair care products with over 60K employees worldwide. As the global leader in prestige beauty, we touch over half a billion consumers.
Our Company's products are sold in approximately 150 countries and territories under brand names including Estée Lauder, Aramis, Clinique, Lab Series, Origins, MAC, La Mer, Bobbi Brown, Aveda, Jo Malone London, Bumble and bumble, Darphin Paris, TOM FORD BEAUTY, Smashbox, AERIN Beauty, Le Labo, Editions de Parfums Frédéric Malle, GLAMGLOW, KILIAN PARIS, Too Faced, Dr.Jart , and the DECIEM family of brands, including The Ordinary and NIOD.
Infused throughout our organization is a passion for creativity and innovation; a desire to push the boundaries and invent the unexpected.
Internship Overview
The Point-of-Sale & Gratis Intern will collaborate to provide a high touch customer experience by assisting with the launch, promotional and basic collateral in assigned brands/doors (partner locations) and support customer service inquiries regarding gratis programs.
Responsibilities
Provide high-touch service for counter teams for MAC and Estee Lauderbrands
Communicates with counter teams by composing accurate,prompt and effective replies.
Assess counter calls, research and makes decisions on appropriate actions on a case-by-case basis (ie: provide tracking, input request)
Log case notes and performs necessary follow ups
Develops an understanding of brands launch calendars, no-cost materials and merchandising elements
Attend weekly team meetings to review upcoming calendar by brand; review any issues, foster team building
Support the Field teams and contribute to NA Sales targets by ensuring a visually compelling in-store environment (via high touch service for counter team calls)
SupportGratis calls and emails, research and makes decisions on appropriate actions on a case-by-case basis (ie: provide tracking, issue refund, issue award).
Qualifications
Strong communication skills in Spanish and English language.
French knowledge is a plus.
Self-aware of their work and is open to receiving feedback. Ability to work in teams and independently if required.
High-touch service: Manages to create a trust-based relationship with their peers, managers, and clients through active listening, customer service, proactivity, and many others.
Drives creativity and Innovation.
Teamwork
Job: Customer Service
Primary Location: Latin America-PA-8-Panamá
Job Type: Standard
Schedule: Full-time
Shift: 1st (Day) Shift
Job Number: 2410454