Job Information
Centric Business Systems Billing Supervisor in Owings Mills, Maryland
Job Summary:
Supervise, administer and maintain equipment and service billing assigned accounts to ensure timely and accurate billing. Champion day to day billing matters to resolution. Direct supervision of local billing team. Work with Vice President Field Administration to guide, direct, and train members of the billing team.
Essential Functions:
Process new equipment sales orders to include review of order packet for accuracy, invoice equipment and remit for funding, set up service contract as applicable, finalize order in Sales Scorekeeper
Field day to day equipment & service billing matters with team members
Evaluate daily workflow and provide status to Vice President of Field Administration
Provide data and participate in cross-departmental meetings for continuous improvement
Renew expiring contracts monthly as assigned/backup
Review 3rd party termination reports and adjust contract records and AR as backup
Prepare and distribute meter reports, to include meters relating to National Account & 3rd party customers
Advanced Contract Management analysis
Process customer inquiries and contract corrections as assigned
Customer Spreadsheet Billing as assigned
Verify accuracy of billing data and revise and track any errors
Prepare and process volume change requests from both sales and customers as needed
Audit and input Credit Requests
Advise customers and sales representatives on questions, concerns, or changes to contracts
Assist Contract Specialists as necessary
Process cancellation requests as needed
Additional Responsibilities:
Other duties as requested by Management
Required Qualifications: (Knowledge, Skills, Abilities)
Strong administrative skills such as Microsoft Office, workflow & file management, and other office procedures
Strong interpersonal skills for customer needs assessment to resolution & evaluation of customer satisfaction
Attention to Detail
Ability to multi-task and problem solve in a fast paced environment
Active listening skills
Strong oral and written communication skills and ability to recognize & communicate issues and roadblocks
Time management skills, ability to organize and prioritize to accomplish tasks within deadlines
Ability to use mathematics to solve problems
Development of comprehensive E-Automate skills in billing area
Critical thinking skills
Leadership qualities; ability to guide team members through daily challenges
Required Education and Experience:
High school diploma required; Associate’s in Finance/Accounting preferred
2-3 years of billing and/or accounting work experience
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