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Job Summary

The Senior Manager - Process Automation Engineering collaborates with MVW’s Global Technology (GT) functional teams to design, deliver and maintain innovative automation solutions to improve business processes that support multiple business units. Collaborates with vendors and Managed Service Provider (MSP) partners for projects and operations. Provides level 3 incident and service request support. Guides level 1 and level 2 associate and MSP representatives.

Expected Contributions

• Partners with Business Analysts and Architects to understand the desired new features or business capabilities needed.

• Translates business requirements and architectural direction documents into technical solution documents and diagrams that contribute to an overall bid package. Technical solution documents and diagrams serve as the blueprint of what will be developed (coded) by the supplier.

• Works with others to review/develop supplier bids and proposed work orders

• Reviews technical designs from the supplier or develops solution engineering documents as needed

• Provides oversight and approval of supplier developed designs and test plans

• Works closely with Project Delivery roles to establish overall project management measures and delivery requirements

• Reviews supplier work product to ensure alignment to approved design specifications and that delivered solution aligns to MVW policy and MVW Application Development best practices.

• As needed, provides advanced support (level 3) during production incidents to reduce the outage and shares knowledge with Supplier to allow Supplier to resolve future issues independently

• Contributes to MVW Best Practices Library by creating or enhancing standards

• Performs other similar duties as assigned.

Candidate Profile

Education

• Bachelor’s degree in information technology or related discipline or equivalent work experience.

Certifications Preferred

• Microsoft Power Automate RPA Developer Associate

• ITIL v3 or v4 Foundation Certification

Experience

• At least 7 years of experience in business process automation, ideally with a focus on Microsoft Power Platform within large business organizations with multiple product lines

• Prior development experience using RPA tools is required

• Strong understanding of business process management, workflow automation, and user-centric solution development.

• Strong technical expertise in process automation application development, RPA platforms (BluePrism or Power Automate RPA), and a commitment to best practices in coding, security, and performance

• Experience migrating automations from other platforms to Power Automate RPA

Skills/Attributes

• Analytical and Strategic Thinking

• Analytical Skills: Proactively identify and address potential risks or issues related to RPA applications and propose appropriate solutions.

• Technical

• Design, develop, and deploy process automation applications using Power Automate or BluePrism

• Security and Compliance: Understanding of security practices, including access controls, encryption, and secure coding standards

• Perform unit testing and debugging to ensure the quality and reliability of developed applications.

• Troubleshooting and Support: Strong problem-solving skills to diagnose and resolve issues related to process automation applications.

• Project Management Skills

• Requirement Analysis: Skills in gathering and analyzing business requirements to tailor process automation solutions to meet organizational needs.

• Planning and Execution: Ability to plan, execute, and deliver process automation solutions, ensuring they are completed on time, within budget while meeting technical and quality requirements.

• Interpersonal Skills

• Communication: Proven verbal and written communication skills to convey technical concepts etc non-technical stakeholders in easy-to-understand ways.

• Customer Focus: Commitment to a strong customer service orientation to understand and address client needs effectively.

• Collaboration: Proven ability to collaborate within the Global Technology organization at all levels, vendors, and Managed Service providers to architect solutions and oversee successful project implementations.

• Leadership Courage: Ability to lead and motivate teams, driving successful implementation and adoption of process automation solutions.

• Additional Attributes

• Adaptability: Flexibility to adapt to changing project requirements and organizational dynamics within a matrixed organizational structure.

• Curiosity and Continuous Learning: Commitment to staying updated with the latest robotic process automation features, updates, and best practices.

• Problem-Solving: Proactive approach to identifying and addressing potential issues before they escalate.

• Attention to Detail: Ensuring accuracy and thoroughness in all aspects of implementation.

Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.

Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture