Job Information
NBC Universal Sales Counselor, Inbound Call Center (Remote – Texas Based Position) in Orlando, Florida
Please note these particular Sales Counselor roles will be based out of the Dallas/Frisco area and will be 100% remote. Qualified candidates must currently reside in the Dallas/Frisco area to qualify for this remote work opportunity.
Sales Counselor Pay Rate: $18.25/hour.
Sales Counselor are eligible for additional, weekly incentives based on sales goals. You will learn more about these and other exciting incentives in the interview process.
JOB SUMMARY: Remote Sales Counselor is responsible for providing outstanding customer service for all UO guests within a fast-paced inbound call home office environment, handling sales and guest service calls. Processing orders for Universal Theme Parks products and services which include annual passes, tickets, vacations packages, and online support. This position fields incoming live calls to address a variety of needs including, but not limited to, customer service, sales, basic troubleshooting and general product information for all Universal Theme Park products and services.
MAJOR RESPONSIBILITIES:
Meet monthly assigned sales goals including but not limited to: Conversion, Average Order Value (AOV), Length of Stay (LOS) and Multi-Park Ticket Sales.
Meet monthly productivity metrics such as: Aux 9, Adherence, AHT, Attendance, Order Entry Errors and others as defined by the company. Basic to advanced PC/laptop trouble shooting skills to ensure home office meets and maintains minimum operational standards and technology performance.
Meet monthly Quality and Guest Service performance standards, as outlined by GCC Quality program. Support and deliver a World Class destination experience by offering additional enhancements to every guest.
Performing special projects or other duties as assigned by the Leadership Team.
Understands and actively participates in Environmental, Health & Safety responsibilities by following established UO policy, procedures, training and team member involvement activities.
Performs other duties as assigned.
EDUCATION:
High school degree or GED required.
Associate’s degree preferred.
EXPERIENCE:
2+ years’ experience working in an inbound Omni Channel Contact Center with a Travel or Sales related background. Will also consider candidates with successful face to face sales or back of house hospitality industry experience.
Minimum 2 years’ experience working and within a fully remote call center environment able to work independently with little to no direct supervision or personal contact.
Basic to advanced PC/laptop trouble shooting skills to ensure home office meets and maintains minimum operational standards and technology performance.
ADDITIONAL INFORMATION:
Successful candidates will work with multiple clients per day in a regimented and highly structured work environment. PC skills must be above standard to be successful in this role. Candidates must be comfortable working within multiple operating systems simultaneously within several different system windows.
Semi-routine and highly structured with constant operational changes; majority of work covered by established policies and procedures. However, decision-making skills are required to ensure both a positive guest experience and the company and its assets are represented according to company standards. Exchange of information, which occasionally requires tact and/or diplomacy with both internal and external customers.
Maintain required productivity metrics and manage an organized well-maintained private home office workspace.
Universal is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at Universal Orlando via-email, the Internet or in any form and/or method without a valid written Statement of Work in place for this position from Universal Orlando HR/Recruitment will be deemed the sole property of Universal Orlando. No fee will be paid in the event the candidate is hired by Universal Orlando as a result of the referral or through other means.
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