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GLOTECH, Inc. Customer Relationship Management (CRM) Manager in Orlando, Florida

GLOTECH, Inc., founded in 1995, is a privately and minority-owned company serving military, federal and commercial clients. We are a successful Information Technology firm with a large staff currently providing superior information technology and advanced engineering services around the world. Our success is built on attracting and retaining quality staff through a highly competitive benefits package with a special focus on continuing career development and corporate financial support. We also maintain a collegial working environment and offer our staff opportunities to improve and enhance their skills.

GLOTECH is committed to a comprehensive employee benefits program that helps our employees stay healthy, feel secure and maintain a work/life balance. We provide medical dental and vision care, disability insurance (short and long term), Life & AD&D Insurance, Flexible Spending Accounts (Healthcare, Dependent Care and Commuter Transportation and Parking Reimbursement), and Employee Assistance Programs. Additionally, we provide Annual Leave, Sick Leave, Holiday Pay, Educational Assistance, Certification /Training Reimbursement, and a 401(k)-retirement savings contribution plan (with employer match).

GLOTECH, Inc. is seeking a Customer Relationship Management (CRM) Manager to support the corporate office of SeaWorld Parks & Entertainment, located in Orlando, Florida. The CRM Manager is responsible for the successful delivery of business intelligence information across the enterprise by providing analytics and insights that drive optimized decision‑making to deliver operational efficiencies for improved guest experiences.

Primary Responsibilities

  • Oversee the current business intelligence operation on a day-to-day basis, ensuring timely delivery of reports, analytics, and data insights to all functional areas of the business such as Marketing, Sales, Finance, Culinary, Merchandise, Operations, Legal, and Human Resources

  • Contribute to the design, development, and maintenance of ongoing metrics, reports, analyses, dashboards to drive key business decisions

  • Work collaboratively with key business partners to understand their information needs and provide high quality, high performing and intuitive data and reporting solutions

  • Strategize with business partners to implement new analytical approaches as needed (e.g., designing new segments to analyze guest behavior)

  • Drive the business intelligence operation forward by regularly evaluating new BI technologies, staying informed on current trends, practices, and tools, and recommending solutions that will provide actionable data insights to increase profits, reduce costs, and improve efficiencies across the enterprise

  • Work collaboratively with IT colleagues to analyze and optimize performance in all areas of the business intelligence operation (e.g. monitoring and tuning ETL processes and database performance)

  • Ensure ETL processes and associated troubleshooting guides are documented and knowledge shared amongst team members

  • Ensure data operation best practices are documented and enforced

  • Operate as a subject matter expert, leader, and mentor to improve the knowledge, skills and capabilities of data warehousing and business intelligence throughout the company

  • Manage multiple priorities, assess, and adjust quickly to changing priorities

  • Travel and non-business hour work may be required

  • Bachelor’s degree in Computer Science or related field, or equivalent 5+ years of related work experience using Microsoft SQL Server tools to develop SQL code and ETL packages in a data warehouse environment

  • Expert knowledge of data architecture for data warehousing, reporting, and analytics

  • Proficient with ETL, enterprise reporting, and enterprise analytics tools such as MS SQL Server, SQL Server Integration Services (SSIS), SQL Server Reporting Services (SSRS), Power BI, SAP Business Objects, Crystal Reports, Tableau, or others

  • Excellent conceptual, problem solving, and analytical skills

  • Excellent verbal and written communication skills

  • Excellent organizational skills, including the ability to multi-task, focus on detail, set priorities, and work independently

  • Above average documentation skills, with requisite attention to detail

  • Ability to exert influence and collaborate with stakeholders to drive direction on BI projects

  • Ability to collaborate effectively with colleagues and customers to resolve issues and implement business intelligence solutions that meet business needs

  • Ability to communicate/present to senior level managers

Preferred Skills

  • Experience with data science, machine learning, predictive analytics or similar disciplines

  • Experience with Big Data or Data Lakes

  • Experience with cloud data platforms such as Google Cloud Platform, Amazon Web Services, and Microsoft Azure

  • Advanced Microsoft Excel and PowerPoint skills

  • Previous theme park or hospitality experience

  • Business Objects development experience required, which includes:

  • Worked as BO administrator. Installed, configured and maintained BO secured environment

  • Analyzing existing Universe and Database to enhance the existing Universe and created new Universe

  • Created Alerts and implemented ranking in reports

  • Design process including preparation of flow charts, entity relationship diagrams, designing table structures, normalization/demoralization and defining integrity constraints

GLOTECH, Inc. is an Equal Opportunity/Affirmative Action Employer - Minorities/Females/Protected Veterans/Individuals with Disabilities.

ID: 2021-1306

External Company URL: http://www.glotech.net/careers/

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