Job Information
Robert Half Administrative Assistant in Orange, California
Description We are offering a contract to hire employment opportunity for an Administrative Assistant in Orange, California. The chosen candidate will be working within the Critical Infrastructure Department, managing high volumes of work in a fast-paced environment. The role involves dispatching personnel across counties and using various software tools for task scheduling and service call creation.
Responsibilities:
• Ensuring the efficient execution of company procedures and systems to maximize operational efficiency and control.
• Clarifying customer complaints, determining the root cause, and providing timely resolutions.
• Maintaining high standards of customer service at all times.
• Identifying and capitalizing on up-selling opportunities to promote services and products.
• Building rapport with existing customers to ensure customer satisfaction.
• Providing timely follow-ups as and when required.
• Dispatching calls accurately, including but not limited to emergency service calls, inspections, installations, and customer service complaints.
• Producing accurate monthly reports and metrics.
• Verifying, correcting, deleting, or adding data into the dispatch system before finalizing the product.
• Displaying strong communication skills to provide clear instructions to Technicians and customers.
• Assisting other team members and performing other duties as needed. Requirements • Proven experience in an Administrative Assistance role or similar position
• Proficiency in Microsoft Office Products including Word, Excel, PowerPoint, and Outlook
• Excellent customer service skills with the ability to communicate effectively with clients and team members
• Prior experience in dispatching or coordinating tasks within a team
• Strong organizational skills with the ability to prioritize tasks and manage time efficiently
• Ability to handle confidential information with discretion
• High school diploma or equivalent level of education
• Excellent written and verbal communication skills
• Ability to work independently and as part of a team
• Attention to detail and problem-solving skills
• Ability to handle multiple tasks and work under pressure
• Flexibility to adapt to changing work demands and priorities.
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .