Job Information
Point Broadband Fiber Holding LLC Supervisor, Network Operations in Opelika, Alabama
[[Supervisor, Network Operations *Opelika, AL [Summary: [This position will help oversee a team of NOC (Network Operations Center) techs to monitor our networks, troubleshoot any issues that arise, ensuring the team is quickly responding to alarms and outage notifications and updating tickets regularly. This position is also responsible for compiling data and creating reports on outages, network issues, customer impact, and NOC performance. These reports will be used for training and improvement in the NOC and for improvement company-wide to give our customers the best product possible. This role is also responsible for scheduling, team meetings and communications, hiring and training, process/policy creation and improvement, and any other duties assigned. *[Duties and Responsibilities: [Essential duties and responsibilities include but are not limited to those listed below:]{arial="font-size:10.0"}]{arial=""}]{arial="font-size:10.0"}]{arial=""}]{arial=""}]{open="" sans",="" sans-serif"=""}
Managing the daily operations of the NOC and ensuring NOC techs follow procedures with any outages or issues. Ensure that proper communication and escalation is being done so outages are resolved quickly minimizing downtime and supporting efficient Operations
Tracking metrics that measure NOC performance like ATTR (Average Time to Respond and to Resolve), customer impact duration, and ticket creation processes, escalation paths, and notification processes are followed
Monitoring network performance and logs and documents incidents and changes occurring in daily Operations
Troubleshooting and resolving routine Network issues and conducting or participating in root cause analysis (RCA) to prevent recurrences and identify potential technological, training, or process improvements
Automates routine tasks using scripting or basic programs
Advises on budget expenditures to ensure required tools and equipment are procured and maintained
[[Assists with the continued training and development of NOC staff in best practices, tools, and technologies to further their ability to troubleshoot and resolve issues]{arial=""}]{open="" sans",="" sans-serif"=""}