Job Information
Dixie Electric, Plumbing, & Air HVAC Sales and Service Coordinator in Opelika, Alabama
Are you looking for a job you can call a career? Want to work for a company that cares about you both professionally and personally?
Since 1908, our family-owned business has earned a reputation for quality work and unmatched customer focus. We are growing and looking for a full-time HVAC Sales and Service Coordinator with integrity and professionalism to join our team in Opelika, Alabama.
Who You are:
You have great communication and strong customer service skills.
You work well with a team.
You have excellent work ethic and leadership skills.
What You will be responsible for:
Answer customer calls with professionalism and a warm tone
Ask the customer discovery questions that will prepare the sales representative for the estimation appointment
Schedule appointments with the customer for an estimate, reaching out to the customer before the sales representative arrives, and scheduling a follow up with the customer.
Work with the HVAC management team to pull resources from other Dixie locations as needed in order to complete installs in a timely manner
Identify and resolve issues with marketing or call-taking that result in a decreased amount of leads
Monitor and update the HVAC installation tracking board in real-time
Monitor different metrics such as: the amount and source of generated leads, amount of service tickets per technician, daily/weekly/monthly sales, and closing rates.
Who We are:
We believe in Doing the Right Thing
We believe in Service Excellence
We believe in Mutual Respect
We believe in Delivering Happiness
We believe in Safety
We believe in Continuous Improvement and Dedication
Perks:
Competitive Wages
401K Benefits with match program
Paid Holidays
Paid Time Off
Health Plan for team members and their families
Incentive Programs
Marketplace Chaplains
On staff National Certified Counselor
Opportunity for professional growth and development
Qualifications and Skills:
Five years’ experience in providing customer service via phone preferred
Experience using excel spreadsheet preferred
HVAC knowledge is preferred
Experienced using service-titan preferred
Excellent written, verbal and listening skills.
Must be able to pass a criminal background check and drug screen.
Dixie is an Equal Opportunity Employer, drug free workplace, and complies with ADA regulations as applicable. Dixie will not discriminate against applicants based on race, color, religion, national origin, sex (including pregnancy and gender identity), sexual orientation, genetic information, or because they are an individual with a disability or a person 40 years old or older .
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