Job Information
YMCA of the Greater Tri-Valley Welcome Center Receptionist in Oneida, New York
NY1499498 Welcome Center Receptionist needed for the YMCA of the Greater Tri-Valley in Oneida, NY.
Pay rate is $15.00 per hour.
POSITION SUMMARY: This position supports the work of the Y, a leading nonprofit, charitable organization committed to strengthening community through youth development, healthy living and social responsibility. The Welcome Center Representative at YMCA of the Greater Tri-Valley maintains a supportive, positive atmosphere that welcomes and respects all individuals. The Welcome Center Representative responds to member and guest needs and promotes memberships and programs.
ESSENTIAL FUNCTIONS: -Responds to the individual needs of the other person. -Provides excellent service to members, guests, and program participants in the Y and on the phone, contributing to member retention. Maintains cleanliness and organization of the lobby area. -Conduct interviews responsive to the needs of prospective members; sells memberships and programs. -Develops and maintains positive relationships with volunteers and members and helps members connect with one another and the Y. -Serves others by intentionally welcoming, connecting, and supporting members, and inviting them to get involved and give back to the community. -Handles and resolves membership concerns and informs supervisor of unusual situations or unresolved issues. -Applies all YMCA policies dealing with member services -Is committed to maintaining a workplace free from all forms of harassment -Adheres to policies related to boundaries with youth. -Attends required abuse risk management training. -Adheres to procedures related to managing high-risk activities and supervising youth. -Reports suspicious or inappropriate behaviors and policy violations. -Follows mandated abuse reporting requirements. -Ensures youth are properly signed in and signed out, ensures only authorized adults are allowed in the facility, etc. -Special care must be taken by Y staff to meet quality standards in place that keep our facility clean and safe. In order to do so, we are asking everyone to do their part in helping prevent the spread of germs and viruses. While it has always been everyones responsibility to help maintain a clean environment, sanitizing and cleaning will become everyones priority! This will be a mainstay in each of your jobs for the foreseeable future. The Y will supply you with the essential cleaning supplies and PPE for you to effectively do your jobs and keep your program areas as clean and safe as possible.
QUALIFICATIONS: -Previous customer service, sales or related experience. -Excellent interpersonal and problem-solving skills. -Ability to relate effectively to diverse groups of people from all social and economic segments of the community -Basic knowledge of computers. -Must meet all Association-Wide training requirements in addition to those set forth by their Supervisor. -Must be able to pass a Nationwide Criminal and Sex Offender Registry Background Screening. -Must ensure that the physical and social environments for program delivery reflect the Ys definition of character and values
PHYSICAL DEMANDS: The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, and the ability to adjust. The noise level in the work environment is usually moderate.
To Apply: https://recruiting.paylocity.com/Recruiting/Jobs/Details/710022