Job Information
Oracle OPERA Interfaces & Oracle Payment Interface SME in Oklahoma City, Oklahoma
Job Description
Job Title: OPERA Interfaces & Oracle Payment Interface SME
Location: United States
Travel: 10-40%
About the Role:
Are you a tech-savvy, results-driven expert with a passion for problem-solving and innovation? Join our team as an OPERA Interfaces & Oracle Payment Interface Subject Matter Expert (SME) and play a pivotal role in transforming the hospitality industry! As a key member of our team, you will be at the forefront of deploying cutting-edge solutions that streamline property management systems and payment processes.
What You’ll Do:
Lead the Charge: Be the go-to expert for OPERA V5 and OPERA Cloud, guiding our teams and clients through successful implementations. Your expertise in Interface (IFC8/IFC8.net) and Oracle Payment Interface will shape how businesses optimize their operations.
Deliver Impact: Drive high-impact training and support, ensuring end-users are not just comfortable but proficient with the systems. Whether remote or onsite, your sessions will empower users to master the tools that keep the industry running.
Manage Projects Like a Pro: Take full ownership of projects from start to finish, ensuring seamless execution and adherence to tight deadlines. You’ll be the mastermind behind ensuring projects are delivered on time, every time.
Innovate & Streamline: Work closely with internal teams to design and implement innovative solutions, improving deployment efficiencies and reducing implementation timelines.
Collaborate and Communicate: Engage with leadership, management, and corporate clients to ensure transparency and clarity. You’ll be the voice that keeps everyone aligned on progress, challenges, and success stories.
Facilitate Seamless Transitions: Help clients transition smoothly to new systems by providing hands-on training, troubleshooting, and support to ensure successful adoption of property management systems.
Champion Quality: From testing to documentation, you’ll ensure that every project is executed flawlessly, with a strong emphasis on thorough analysis and accurate reporting.
What You Bring to the Table:
Expertise in OPERA & Oracle Payment Interfaces: You have a deep understanding of OPERA V5, OPERA Cloud, IFC8/IFC8.net, and Oracle Payment Interfaces, with a proven track record of delivering successful implementations.
Tech-Savvy & Solution-Oriented: A solid grasp of networking protocols (TCP/IP, DNS, DHCP, VPN) and application-level protocols (SFTP, FTP). You’re always looking for ways to solve problems and innovate.
Multitasker Extraordinaire: You thrive in fast-paced, deadline-driven environments and have the organizational skills to juggle multiple projects with ease.
Leadership & Communication: You’re a natural communicator, capable of leading teams and engaging with stakeholders at all levels. Your leadership ensures that every project stays on track and every challenge is met head-on.
Mentorship & Team Collaboration: You’re eager to share your knowledge and help others grow, offering guidance and mentorship to consultants and internal teams, ensuring a culture of learning and continuous improvement.
What You’ll Get:
Flexibility & Travel: Enjoy the opportunity to travel (10-40%) to client sites for large-scale deployment meetings, bringing your expertise directly to those who need it most.
Career Growth: As a Subject Matter Expert, you'll be in the driver’s seat of shaping the future of OPERA and Oracle Payment Solutions, with ample opportunities for professional development and growth.
A Thriving Team: Collaborate with a dynamic, forward-thinking team that values innovation and continuous improvement, all while making a meaningful impact on the industry.
Career Level - IC3
Responsibilities
Skills & Experience:
Expertise in OPERA & Oracle Payment Interfaces: Strong experience with Interface (IFC8/IFC8.net) and Oracle Payment Interface, particularly with OPERA V5 and OPERA Cloud.
Exceptional Organizational Skills: Highly organized with the ability to juggle multiple tasks in fast-paced, deadline-driven environments, while maintaining high-quality output.
Proactive & Results-Driven: A self-starter with a strong, can-do attitude who thrives in independent work settings, ensuring projects are delivered with minimal supervision.
Effective Communicator: Able to clearly communicate with Leadership, Management, and Corporate Customers, ensuring alignment and understanding at all levels.
Leadership & Subject Matter Expertise: Demonstrates leadership in every project, taking ownership and serving as the go-to expert on all aspects of the product or system being deployed.
Smooth Transitions & Adoption: Ensures the seamless transition and successful adoption of property management systems, driving customer success.
Technical Proficiency: Solid understanding of networking protocols (TCP/IP, DNS, DHCP, VPN) and application-level protocols (SFTP, FTP), ensuring smooth integration of systems.
Project Responsibilities:
Comprehensive Training & Support: Provide exceptional training and support to end-users, both remotely and onsite, ensuring they are fully equipped to utilize the systems effectively.
End-User Mastery: Ensure that all end users are not only trained but fully proficient in system usage, empowering them to maximize functionality.
Project Ownership: Take full responsibility for managing assigned projects from inception to completion, maintaining timelines and delivering results with minimal supervision.
Efficient Administrative Management: Handle administrative tasks swiftly, ensuring no delays in project delivery.
Clear Communication: Maintain open and consistent communication with project collaborators, providing regular project updates and ensuring alignment.
Scope & Deployment Planning: Lead meetings with internal teams to identify project scope and requirements, developing clear and actionable deployment plans.
Testing & Documentation: Set up, conduct, and analyze testing scenarios to ensure they meet project specifications, and create detailed documentation to reflect the results.
Pilot Site Oversight: Take ownership of pilot sites, conducting documentation reviews, training, and escalating issues as needed to ensure smooth project execution.
Escalation & Problem-Solving: Act as a key point of escalation, addressing any challenges that arise and raising issues promptly to resolve them.
Subject Matter Expert (SME) Responsibilities:
Deployment Optimization: Drive efficiencies in deployments, reducing implementation timelines and increasing the speed of successful rollouts.
Internal Collaboration: Work closely with internal teams to:
Develop comprehensive documentation and training materials for Delivery Consultants.
Provide guidance on quoting and calculators for IFC8 & Payment Solutions.
Conduct product readiness testing to ensure all systems are operational before deployment.
Create effective solutions for challenges identified through consultant feedback and trend analysis.
Client-Specific Implementation: Collaborate with customers to create and maintain tailored implementation checklists for Delivery Consultants, ensuring their needs are met with precision.
Trend Reporting & Issue Management: Work alongside Resource Managers to track, report, and resolve issue trends, ensuring a proactive approach to problem-solving.
Liaison Role: Serve as a bridge between offshore teams and Resource Managers, ensuring readiness and knowledge sharing for rollouts and deployments.
Mentorship & Consultant Development: Provide mentorship and training to consultants, helping them improve their skills, learn new products, and grow professionally.
Travel Flexibility: Be prepared for 10-40% travel to client sites for large-scale deployment meetings and implementations, ensuring hands-on support and successful project delivery.
Disclaimer:
Certain US customer or client-facing roles may be required to comply with applicable requirements, such as immunization and occupational health mandates.
Range and benefit information provided in this posting are specific to the stated locations only
US: Hiring Range in USD from $26.25 to $54.13 per hour; from: $54,600 to $112,600 per annum. May be eligible for equity.
Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle’s differing products, industries and lines of business.
Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.
Oracle US offers a comprehensive benefits package which includes the following:
Medical, dental, and vision insurance, including expert medical opinion
Short term disability and long term disability
Life insurance and AD&D
Supplemental life insurance (Employee/Spouse/Child)
Health care and dependent care Flexible Spending Accounts
Pre-tax commuter and parking benefits
401(k) Savings and Investment Plan with company match
Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.
11 paid holidays
Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.
Paid parental leave
Adoption assistance
Employee Stock Purchase Plan
Financial planning and group legal
Voluntary benefits including auto, homeowner and pet insurance
The role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted.
About Us
As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s challenges. We’ve partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity.
We know that true innovation starts when everyone is empowered to contribute. That’s why we’re committed to growing an inclusive workforce that promotes opportunities for all.
Oracle careers open the door to global opportunities where work-life balance flourishes. We offer competitive benefits based on parity and consistency and support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.
We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing accommodation-request_mb@oracle.com or by calling +1 888 404 2494 in the United States.
Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.