Job Information
Robert Half NOC Technician in Oklahoma City, Oklahoma
Description
Robert Half is now hiring for a NOC Support Tier 1. This role is Monday through Friday and would work 8:00 - 5:00 PM. If interested, in applying apply today! Previous MSP experience is a plus, but not required.
Duties and Responsibilities
• Perform intermediate operational/administrative tasks necessary to maintain and manage systems to high standards of performance and availability, per standard operating procedures
• Promote improved quality assurance by participating in after-action reviews
• Develop strong subject matter expertise in one or more systems, technologies, or processes critical to NOC success
• Assist in the creation of basic runbooks and operating procedures to be used by Tier 1 staff
• Coach and mentor more junior staff, and serve as an escalation point for more difficult problems or outages encountered
• Provide timely and professional response to emails and phone calls
• Identify, remediate, and document issues/outages in accordance with operational runbooks
• Escalate service interruptions/outages in accordance with established agreements, obligations, and procedures
• Provide ongoing status updates for outstanding issues and ensure remediation is tracked to completion/customer satisfaction
• Perform routine event and alarm monitoring in accordance with standard operating procedures
• Perform start of day and end of day routine tasks per standard operating procedures
• Participate in on-call rotation and after-hours escalation
Requirements Comptia A+, Comptia Network+, Cisco CCNA, JNCIA Technology Doesn't Change the World, People Do.®
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
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