Job Information
Pearl Interactive Network Communications Specialist - Remote in Oklahoma City, Oklahoma
Pearl Interactive Network is recruiting to hire Communication Specialists.
The Communications Specialist is responsible for answering in-coming phone calls from consumers and providing knowledgeable responses to inquiries in a courteous and professional manner. The Communications Specialist is also responsible for assisting callers with filling out questionnaires and submitting the questionnaires electronically for processing.
Pearl offers a Competitive Compensation and Benefits package to include:
Medical, Dental, Vision, and Life Insurance
Paid time off, Paid holidays
401K eligibility
Additional ancillary benefits to support your lifestyle professionally, physically, and financially through our professional development and coaching program.
Operating Hours:
Technical Equipment, and Remote Office Requirements:
Broadband internet connection with a minimum download speed of 25 Mbps and upload speed of 5 Mbps. No Satellite Connections. Test your network at speed.cloudflare.com to verify before you apply.
Ethernet cable access. Wi-Fi-only connectivity is prohibited.
Private and secure workspace within your home. Away from noise and distractions.
Computer equipment, monitor, and headset provided.
Essential Duties and Responsibilities:
Answer in-coming phone calls from consumers.
Respond promptly to customer inquiries.
Capture call information and summarize nature of call.
Retrieve and transcribe voicemails from consumers.
Provide additional information from website and provide information to assist to consumers.
Contribute to team effort by accomplishing related results as needed.
Communicate and coordinate with colleagues as necessary.
Maintain a positive, empathetic, and professional attitude toward customers at all times.
Ensure customer satisfaction and provide professional customer support.
Performs other related tasks as assigned.
Education and/or Work Experience Requirements:
High School diploma or equivalent required.
Minimum 6 months customer service, secretarial, and/or telemarketing experience required or equivalent military experience.
Bilingual in English and Spanish, preferred.
Excellent communication and interpersonal skills.
Marketing communication skills including writing and composition of marketing materials.
Strong experience and working knowledge of Excel, Power Point and Word.
Ability to prioritize tasks appropriately.
Ability to work under tight deadlines.
Must be able to work independently.
Strong verbal and written communication skills.
Must maintain skills through continued and on-going training through Learning Management System (LMS) or through client’s own training system.
Physical Requirements:
While performing the duties of this job, the employee is regularly required to stand; walk; sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; talk or hear. The employee is regularly required to sit for prolonged periods of time. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by the job include close vision, distance vision, depth perception, and the ability to adjust focus.
The above statements are intended to describe the general nature and level of the work being performed by people assigned to this work. This is not an exhaustive list of all duties and responsibilities. Pearl management reserves the right to amend and change responsibilities to meet business and organizational needs as necessary.
Background Investigation, Drug Screening, and Skills Assessment Required
Pearl Interactive Network, LLC is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.