AMVETS Jobs

Why You Should Join the Service Experts Team?

Our team consists of the very best; we believe in doing what is right for our customers and our employees. We provide our employees with the training, support and an opportunity for unlimited professional growth.* Join us and become an EXPERT!*

Service Experts Company Perks and Benefits for YOU

Generous PTO provided:

• 20 paid days off within your first year of employment (vacation & national holidays)
• 25 paid days off after your 2nd year of employment
• No layoffs during "Slow Season" - due to our extensive customer base, you will never have to worry about not being able to provide for your family year-round
• Ready to get out of your work truck? We have ample advancement and career-growth opportunities available across the U.S.
• Hold on to your more of your paycheck with Company-sponsored Medical, Dental, and Vision Insurance programs
• We provided wellness program options for free employee medical
• Company-provided smart phone, tablet, uniform plan, and tool replacement program
• We'll make you better at what you do with our internal Training Academy
• Best-in-class 401(k) Retirement Savings Plan with attractive company matching contributions
• Company-paid employee Life Insurance with options for YOU and your Family!
• Short-term and Long-term disability insurance options that will protect you and your family if you are unable to work
• Supplemental benefit programs such as: Legal advice, pet insurance, and health advocacy programs

Come join the BEST and the BIGGEST team in HVAC: Service Experts Heating, Air Conditioning, & Plumbing!

Position Summary:

The Customer Service Specialist handles customer service requests, appointment booking, customer questions, complaints, and billing inquiries with the highest degree of courtesy and professionalism to resolve customer issues with one-call resolution. The Customer Service Specialist will be responsible for assisting in day-to-day operation of the Center.

Key Responsibilities:

• Answers incoming phone calls from customers and assists call or routes call to appropriate person

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``` - Maintains good customer relations and ensures that all calls meet Service Experts' standards - Handles and resolves a variety of customer concerns, complaints, and questions by phone, email, Chat, (questions may include billing inquires, technician ETA, scheduling issues, and general company product and service questions) - Resolves problems by clarifying issues, researching, exploring answers/alternative solutions, implementing solutions, and escalating unresolved issues - Maintains customer records by updating account information - Accurately dispositions calls in call monitoring software - Adheres to CPI compliance regulations when taking payments over the phone - Updates capacity planner whenever calls or booked, rescheduled or cancelled - Works with Sales and Service Coordinator to improve accuracy in scheduling and speed of response - Communicates with customers on the status of service calls - Assists with dispatching as needed - Continually maintains working knowledge of all company products, services, and promotions - Working with dispatch to improve accuracy in scheduling and speed of response - Reliable attendance and on-time job performance - Performs similar/other duties as needed or assigned

Qualifications:

• High school diploma or equivalent with 1 year experience working in customer service or other customer-facing environment
• Experience or training the use of computers and related systems in an administrative office environment
• Must be able to multi-task and work effectively in fast-paced and constantly changing work environment. Must be comfortable switching rapidly between tasks with no loss in efficiency and effectiveness.
• Excellent customer-service, communicati n, and interpersonal skills
• Effective communication skills to communicate with customer and to resolve customer issues, complaints, or concerns
• Ability to effectively communicate with co-workers and customers in a pleasant, business-like, and customer-focused manner. Ability to communicate with a diverse customer population.
• Ability to work effectively in both a team and an independent environment
• Ability to make decisions based on established guidelines and procedures
• Ability to accept empowerment and to be prepared to make decisions regarding customer satisfaction with confidence
• Effective organizational and time-management skills. Must be able to prioritize work based on service demands
• An understanding and knowledge of the HVAC/Refrigeration Industry is an asset
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