Job Information

TEKsystems Project Analyst in Oakville, Ontario


One of TEKsystems clients in the west GTA is looking for a Jr. ITSM Analyst

This is a contract role for an up and coming consultant to help track problem tickets and contribute to improving and maturing a growing IT environment.

Experince with ticketing systems, escalations, and resoltions.

1 + years in an ITIL Service/help desk environment.

Should be proficient to strong in excel, and be comfortable putting together data based presentations.

Must have experience with Data Entry.

This is a dynamic role that requires a strong Framework in various areas of Service Management.

Should have past success in supporting mid sized to entrprise environements.

Strong organizational, and communication skills are essential.

The client is open to candidates across the GTA, as it will be a hybrid engagement with most work being completed remotely but some flexible onsite requirement.


itsm, Itil, Incident management, sla, KPI, reporting, Project coordination, Data entry, Ticketing system, Customer service

Top Skills Details:

itsm,Itil,Incident management,sla,KPI,reporting,Project coordination

Additional Skills & Qualifications:

Must have exceptional communication skills

Experience or exposure to Service Management, and ITSM tools are nice to have

Experience Level:

Entry Level

À propos de TEKsystems:

Nous sommes partenaires dans la transformation. Nous aidons les clients à activer des idées et des solutions afin de profiter d’un nouveau monde d’opportunités. Nous sommes une équipe solide de 80 000 personnes, nous travaillons avec plus de 6 000 clients, dont 80 % faisant partie du Fortune 500, partout en Amérique du Nord, en Europe et en Asie. En tant que chefs de file de l’industrie des services technologiques complets, des services aux talents et des applications du monde réel, nous travaillons avec des leaders progressistes pour favoriser le changement. C’est le pouvoir d’un vrai partenariat. TEKsystems est une société du groupe Allegis.

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

We are an equal opportunity employers and will consider all applications without regard to race, genetic information, sex, age, color, religion, national origin, veteran status, disability or any other characteristic protected by law. To view the EEO is the law poster click here. Applicants with disabilities that require an accommodation or assistance a position, please call 888-472-3411 or email This is a dedicated line designed exclusively to assist job seekers whose disability prevents them from being able to apply online. Messages left for other purposes will not receive a response.