Job Information
Sutter Health Director, Environmental Services in Oakland, California
We are so glad you are interested in joining Sutter Health!
Organization:
ABSMC-Summit Campus
Position Overview:
Provides administrative leadership which may include one or more teams performing related work such as housekeeping, linen, or laundry service. Establishes and implements goals, standards and practices that guide and support initiatives that relate to Environmental Services, while ensuring the delivery of high quality services and exceptional customer/employee experiences. Develops and fosters a solid partnership with leaders, work teams and other employees to facilitate and collaborate on initiatives, to resolve operational challenges and/or to improve processes. Works with senior leadership to develop and establish short- and long-term strategic plans that complement system, operating unit or affiliate goals and initiatives, including business, operations, and/or organizational priorities. Sets priorities and allocates resources to align with business objectives and annual plan. Develops and establishes the direction of policies and procedures, and sets a structure for providing a safe and productive work environment. Establishes overall operating and capital budget with costs including labor, purchased services and supplies with input from management team, ensuring financial targets are achieved and variances are addressed timely.
Job Description :
JOB ACCOUNTABILITIES:
OPERATIONS.
• Provides administrative leadership for the Environmental Services Department which may include one or more teams performing related work such as housekeeping, laundry, and/or linen services
• Establishes and implements goals, standards and practices that guide and support initiatives while ensuring the delivery of quality housekeeping services or exceptional customer/employee experiences.
• Develops and fosters a solid partnership with leaders, work teams and other employees to facilitate and collaborate on initiatives, to resolve operational challenges and/or to improve processes.
• Develops and establishes the direction of the Environmental Services policies and procedures, and sets a structure for providing a safe and productive work environment.
• Ensures protocols are in place to comply with affiliate, operating unit, and/or system standards, policies and procedures, and applicable laws and regulations.
• Takes a strategic approach in identifying best practices and standardizing workflows/processes, and developing plans of action to implement changes.
• Establishes and communicates the Environmental Service Department’s priorities and operational objectives to ensure business results are achieved.
• Makes rounds with staff and customers, listening to concerns and issues, conducting service recovery, and ensuring deficiencies are addressed.
• Develops, implements and/or ensures corrective action plans are implemented to address or minimize operational risk.
• Reviews complaints and incidents, responding as appropriate and ensuring improvement plan, if needed, is developed and implemented.
• Directs or leads continuous improvement efforts using Lean or other process improvement methods and concepts.
• Promotes efficient and effective communications between departments and/or business teams to improve and standardize work flows
• Identifies and works to remove barriers that may hinder delivery of housekeeping, or related services or the achievement of process/productivity improvement and efficiency.
• Develops and maintains a working relationships with external peers and/or local/state/federal agencies to facilitate and collaborate on issue resolution.
• Negotiates with external partners, vendors or agencies relating to Environmental Services Department labor, supplies, or purchased services contracts, services and audits, ensuring terms and conditions follow operating unit and/or system protocols.
• Provides guidance and/or direct intervention in resolving operating challenging or complex situations.
• Keeps leadership informed of operations that may impact the community at-large or require proactive intervention.
STRATEGY/PLANNING.
• Works with senior leadership to develop and establish short- and long-term strategic plans that complement system, operating unit or affiliate goals, including business, operations, and/or organizational priorities.
• Communicates strategic plans to department managers to ensure alignment of goals.
• Sets priorities and allocates resources to align with business objectives and annual plan.
• Leads departmental goal setting process, and provides roadmap for accomplishing goals. Monitors progress, developing action plans to address issues and challenges.
• Communicates affiliate, operating unit and system goals to staff, helping staff understand impact on patients, operations and resources.
• Develops/approves plan of action to address current and future resource needs in order to meet service and/or operational demands and objectives.
• Identifies process improvement opportunities, and ensures action plans short/long term operational objectives.
• Monitors operational trends and recurrent issues, ensuring managers implement appropriate actions to address issues.
• Actively includes other leaders in the development of new or existing programs.
• May participate in and/or facilitate ad-hoc committees and task forces to collaborate on or support new or ongoing initiatives.
FINANCIAL MANAGEMENT.
• Establishes overall Environmental Services operating and capital budget with costs including purchased services, labor, and supplies, with input from management team, ensuring financial targets are achieved and variances are addressed timely.
• Approves department operating budgets, and capital requests.
• Works with department managers to ensure achievement of financial targets via effective utilization of personnel, resources and supplies.
• Monitors department productivity, ensuring operational challenges are addressed timely.
• Reviews financial reports, and develops and implements corrective action plans to address unfavorable variances.
• Reviews and approves employee expense reimbursements, and billing statements from vendors according to established protocol.
PEOPLE.
• Provides and fosters an inclusive work environment that encourages staff engagement and collaboration, establishing a culture of teamwork
• Manages assigned staff, makes hiring and termination decisions, and reviews and approves timekeeping records.
• Establishes expectations with all direct reports, holds individuals and work teams accountable, and ensures job descriptions accurately reflect job responsibilities and expectations.
• Evaluates staff performance and determines/approves merit increase. Provides constructive feedback, coaching and counseling. Implements disciplinary actions and/or performance improvement plans to achieve desired performance. May work with leadership when major disciplinary action is necessary or in consultation with Human Resources.
• Provides opportunities for career development, role expansion, and cross-training.
• Conducts staff meetings for informative and educational purposes.
• Responds timely to alleged violations of policies, procedures, regulations and standards of conduct by evaluating or initiating investigative procedures. May consult with Human Resources or Compliance to determine appropriate course of action.
• Ensures staff maintains current and appropriate professional credentials.
• During peak periods or emergencies, may perform tasks to assist team in achieving business results.
• May assume responsibilities of one-up leader role during his/her absence.
• Performs other duties as assigned.
EDUCATION:
Equivalent experience will be accepted in lieu of the required degree or diploma.
Bachelor's: Business or Healthcare Services, or related field
TYPICAL EXPERIENCE:
12 years recent relevant experience.
SKILLS AND KNOWLEDGE:
Knowledge of environmental services operations in an acute care and non acute care setting in work standards, policies and procedures, quality control, environmental safety, waste disposal, infection control, and employee training programs related to department operations
Understands business and operational requirements for Environmental Services demonstrating ability to design and establish goals to meet long and short- term objectives.
Demonstrates ability to effectively plan and provide services consistent with applicable legal standards and regulations. Knowledge of hazardous materials and chemical handling procedures and protocol
Demonstrates credible leadership presence, with the ability to respond to questions with logic, clarity, calmness and authority; and the ability to motivate and engage others.
Ability to build and establish effective working partnership with employees, peers and leaders to achieve business objectives.
Collaboration skills to facilitate open sharing of information and cooperation with various stakeholders.
Ability to handle difficult circumstances and make sound business decisions with little direction.
Working knowledge of wage and hour laws.
Demonstrates commitment to providing exceptional customer service and responding to customer needs/requests in a prompt, courteous manner.
Verbal and written communication skills, with the ability to convey concepts and communicate information or issues in a manner that is readily understood by management and employees.
Interpersonal skills with the ability to deliver presentations to a variety of audiences.
Understanding of the budgetary process and familiarity with the healthcare financial environment.
Working knowledge of California regulations (Title 22), OSHA and JCAHO is imperative.
Delegates effectively, with the ability to manage and prioritize multiple projects in a fast-paced environment with changing business priorities.
Demonstrates flexibility and is adaptable to change and is able to inspire others to welcome change.
Demonstrates ability to work/interact with a diverse population while respecting cultural and linguistic differences and fostering an inclusive work environment.
Job Shift:
Days
Schedule:
Full Time
Days of the Week:
Monday - Friday
Weekend Requirements:
As Needed
Benefits:
Yes
Unions:
No
Position Status:
Exempt
Weekly Hours:
40
Employee Status:
Regular
Sutter Health is an equal opportunity employer EOE/M/F/Disability/Veterans.
Pay Range is $60.90 to $91.35 / hour
The salary range for this role may vary above or below the posted range as determined by location. This range has not been adjusted for any specific geographic differential applicable by area where the position may be filled. Compensation takes into account several factors including but not limited to a candidate’s experience, education, skills, licensure and certifications, department equity, training and organizational needs. Base pay is just one piece of the total rewards program offered by Sutter Health. Eligible roles also qualify for a comprehensive benefits package.