Job Information
Rove Pest Control HR Generalist & Customer Service Manager in Oakdale, Minnesota
Do you love developing teams, improving employee experiences, and ensuring top-notch customer interactions? If so, we want to meet you!
We’re a fast-growing pest control company operating in five states, dedicated to delivering outstanding customer experiences. Our team is passionate, innovative, and invested.
What You’ll Do
As our HR Generalist & Customer Service Supervisor, you’ll wear two important hats:
HR & People Operations
Recruit, onboard, and train customer service staff
Support employee relations, engagement, and retention initiatives
Oversee payroll, and compliance with labor laws
Create and enforce HR policies that drive a positive workplace culture
Customer Service Leadership
Supervise and coach the customer service team to ensure excellent support
Monitor service metrics and identify areas for improvement
Handle escalated customer inquiries with professionalism
Implement training programs to enhance team performance
Who You Are
3+ years in HR, People Operations, or Talent Management
2+ years of customer service or team leadership experience
Strong communicator and problem solver who thrives in a fast-paced environment
Passionate about creating great employee and customer experiences
Why Join Us?
Growth-focused environment with career development opportunities
Make a direct impact on both team culture and customer experience
Competitive salary + benefits package
Keywords: HR Generalist, Human Resources, Customer Service Supervisor, Pest Control, People Operations, Employee Relations, Talent Acquisition, Customer Experience, CRM Systems, BambooHR, FieldRoutes, Coaching & Training, Team Leadership, Performance Management.
Department
Inbound Call Center
Employment Type
Full-Time
Minimum Experience
Mid-level
Compensation
$58-$69k DOE