AMVETS Jobs

COMPANY OVERVIEW

XCEL Engineering, Inc. is an award-winning small business that provides trusted information technology, engineering, consulting and project management solutions and services to federal agencies and organizations. Originally founded in 1971 by professional engineers at the University of Tennessee, XCEL was acquired in 2003 by U.S. Army and Navy veterans and in 2023 became a MartinFed company.

XCEL Engineering is a part of IT Lab Partners (ITLP) which was created to support a leading research facility in the East Tennessee region in recruiting the best and the brightest technical talent. Considering joining our impressive team today!

JOB OVERVIEW

Xcel Engineering is seeking a Deskside Support IT Technologist to join our team of talented and diverse individuals. The individual will serve as a primary point of contact for onsite staff seeking information technology assistance and will provide a wide range of computing support services.

ESSENTIAL FUNCTIONS

• Provide in-person (deskside) user support.
• Serve as an escalation point for the installation, configuration, and troubleshooting of hardware, software, and operating systems.
• Troubleshoot and resolve network connectivity issues.
• Application troubleshooting including Teams.
• Configuation and support of web browsers.
• Research and identify solutions to problems using a variety of resources.
• Create and review Knowledge Base articles for the group.
• Ability to work with minimal direct supervision.
• Exhibit a customer service mindset while solving problems independently or collaboratively.

BASIC QUALIFICATIONS

• US Citizen with eligibility to obtain a security clearance.
• Associates degree and/or a minimum of three years directly related experience supporting IT initiative.
• Knowledge of IT best practices, policies, and procedures
• Knowledge of ITIL principles
• Knowledge of diverse computing environments.
• Knowledge of the ServiceNow's ITIL management system
• Knowledge and experience working with supported software: e.g. Adobe; Entrust; etc.
• Familiarity and knowledge of IT systems, SBMS, and other processes unique to ORNL and provide and assist users with these products.
• Provide executive level technical support

PHYSICAL REQUIREMENTS and ENVIRONMENTAL CONDITIONS

• Inside office environment.
• Working on a computer for long periods of time.
• May involve long period of sitting at a desk.
• The work environment is fast-paced and sometimes involves extreme deadline pressures.

OTHER DUTIES

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Xcel Engineering is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regards to race, color, religion, religious creed, gender, sexual orientation, gender identity, gender expression, transgender, pregnancy, marital status, national origin, ancestry, citizenship status, age, disability, protected Veteran Status, genetics or any other characteristics protected by applicable federal, state or local law.

If you are a qualified individual with a disability or disabled veteran, you have the right to request a reasonable accommodation if you are unable or limited in your ability to use or access Xcel Engineering's current openings as a result of your disability. You can request reasonable accommodations by calling 855.212.1810. Thank you for your interest in Xcel Engineering.

All positions at Xcel Engineering, Inc. are contingent upon passing both a background check and drug screening prior to a start date and are subject to random drug screenings during the employment period. In addition, Xcel Engineering s an E-Verify employer.

For more information, or to apply now, you must go to the website below. Please DO NOT email your resume to us as we only accept applications through our website.

https://www.applicantpro.com/j/3162895-799165