Job Information
Rose International, Inc. Desktop Engineer in Novi, Michigan
Date Posted: 10/18/2023
Hiring Organization: Rose International
Position Number: 452366
Job Title: Desktop Engineer II
Job Location: Novi, MI, USA, 48377
Employment Type: Temporary
Estimated Duration (In Weeks): 26
Min Hourly Rate($): 30.00
Max Hourly Rate($): 30.00
Skills/Attributes: Desktop Support, LAN, Ticketing Systems, Troubleshooting, VPN
*Job Description *
- Only those lawfully authorized to work in the designated country associated with the position will be considered.
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``` - Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client's business needs and requirements.
Description: • Desktop Engineer II Desktop Engineer II
POSITION SUMMARY: • Provide professional assistance to internal and external customers having hardware- and software-related problems with their supported desktop, laptop, or peripherals. Able to resolve local area networking issues to ensure connectivity to the corporate network, and work with the Infrastructure and Messaging teams as necessary to resolve incidents. Support is provided in a timely manner in accordance to published SLAs while maintaining a high level of customer satisfactions.
POSITION DUTIES AND RESPONSIBILITIES: • Provide Level-2 and Level-3 technical support for supported desktops, laptops, and peripherals. This includes the following activities:- • Correcting hardware problems with supported desktops, laptops, and peripherals by coordinating support with OEM vendors. • Managing returns on warranted parts and systems • Packaging and shipping replacement parts to customers • Maintaining standard software configurations, including troubleshooting, loading and configuring software images, supported applications and drivers • May lead the development of information technology and infrastructure projects- Installing, supporting, and troubleshooting approved desktop software • Performing planned maintenance, moves, adds and changes • Provide support services to employees with technical problems and information technology issues involving desktop, laptops, mobile devices, and network services from local personnel or from employees using network remote access (VPN) • Provides timely resolution of problems or escalation on behalf of the customers to appropriate technical personnel- Creating and maintaining images for standard systems • Recommends hardware and software solutions, including new acquisitions and upgrades • Demonstrates good judgment in selecting methods and techniques for obtaining solutions- Uses skills as a seasoned, experienced professional with a full understanding of industry practices, company policies, and procedures • Troubleshooting and resolving intermediate LAN connectivity incidents- Ability to work on call after hours as required Communicate effectively with multiple customers and co-workers.
This includes the following activities:- • Consulting with the Service Desk on support calls • Able to communicate highly te