Job Information
Josselyn Psychiatric Services Case Manager in Northfield, Illinois
Case Managers act as an advocate for their client's health and make sure they receive the right care for their situation. The Case Manager works with healthcare professionals like Doctors and Nurses to come up with a treatment plan that best fits their client's needs. The Case Manager also is responsible for duties assigned by the Psychiatric Services Manager.
Case Managers arrange transitional plans for clients to continue receiving excellent care after being discharged from the hospital/mental health center. Transitional plans ensure that clients continue to improve even without the constant care provided in a community mental health setting.
Essential Responsibilities and Metrics:
Provide face-to-face mental health annual assessments when necessary
Facilitate client referrals for additional services consistent with assessed needs physician recommendation and/or client desired outcomes
Complete referral, transfer, and discharge paperwork in timely manner: referral and transfer, immediately upon need; discharge summary and instructions within three working days of termination
Provide brief crisis intervention, stabilization services and supportive counseling to meds only clients
Regularly consult with psychiatric providers and/or Psychiatric Services Manager on specific client related clinical issues
Under direction of psychiatric providers, case manager will provide clients medication education print outs that are focused on understanding illness, symptom management and medication compliance
Under direction of psychiatric providers, case manager will facilitate psychiatrist signatures on appropriate paperwork
Under direction of psychiatric providers, case manager will provide clients with lab request form, medication consent form and controlled substance agreement and obtain client signatures
Educate clients on how to initiate and participate in a telehealth visit
Call clients in advance of scheduled telehealth visits to ensure they are trained and confident in their ability to participate, and to confirm availability for the visit
Schedule clients follow up appointments
Take client vitals during in-person appointments
Refer client to Psychiatric Services Manager when appropriate
Provide back-up coverage for Psychiatric Services Scheduler and Medication Line
Assumes leadership role either by own initiative or when asked by Psychiatric Services Manager
Complete Service Ticket/Progress Note within three working days of day of service
Provides high-quality service and maintains 50% of direct service hours per month
Receive input from the Psychiatric Services Manager and provide feedback regarding administrative issues
Participate in supervision with Psychiatric Services Manager
Participate in Staff Development seminars
Attend weekly case management meetings
Clear vacation and time off request with Psychiatric Services Manager in a timely manner
Attend weekly case presentation meetings when possible
Appropriate and timely response to Psychiatric Services Manager requests for data or special projects
Participate in orientations and training programs of the Center
Protect client confidentiality and abide by the ethical statement of the agency
Other duties as assigned by Psychiatric Services Manager
Qualifications:
Bachelor's degree in related field
Strong verbal and written communication skills
Computer literacy to maintain and manage case records
High organizational skills to manage several different cases at once
Ind1