Job Information
Crate & Barrel Director, Asset Protection in Northbrook, Illinois
We inspire purpose-filled living that brings joy to the modern home. With a team of more than 8,000 associates spanning 130 store and distribution locations across the U.S. and Canada, we achieve together, drive results and innovate to inspire. Drawn together by a shared passion for our customers and a spirit of fun, we deliver high-quality home furnishings that are expertly designed, responsibly sourced and bring beauty and function to people’s homes. From the day we opened our first store in Chicago in 1962 to the digital innovations that engage millions of customers today, our iconic brand is over 60 years in the making—and our story is still unfolding.
We’re here for it. We think you should be too . We’re looking for a driven professional with an inclusive mindset to join our team as the Director, Asset Protection.
This role is the “protector in chief” of the Company’s assets, ensuring the security of our people, our locations and our physical assets; partnering cross-functionally to ensure proper development and implementation of inventory control and loss prevention programs; and providing for sound emergency response and business continuity plans, in partnership with key leaders and operations team members.
A day in the life as the Director, Asset Protection…
Asset Protection
Develop strategy to reduce exposure to CBH, oversee loss/fraud response efforts, including de-escalation and recovery protocols, interruption of fraudulent orders/schemes, installation of necessary surveillance systems.
Proactively develop, implement and oversee company-wide asset protection policies to ensure consistent practices amongst locations and minimize exposure and loss to the organization.
Ensure proper response to and documentation of theft and fraud cases and generation of reporting to ensure efforts are data-driven and measured and risk is reduced.
Deploy and oversee intelligence-led tactics to keep associates and customers safe and secure in all locations and settings
Regularly assess and lead updates to necessary security measures throughout company’s operations
Inventory Control
Develop and implement protocols for and oversee company-wide inventory management and control activities
Create and oversee appropriate reporting structures within varying operations
Understand and support Company processes and innovations, factoring them into IC plans
Drive standardization of inventory control policies and procedures throughout the company
Develop reporting and business intelligence applied in inventory control management
Crisis Response
Develop, maintain and lead company’s business continuity and emergency response plans and protocols
Engage company leaders and key stakeholders to ensure appropriate priorities flow from the plans and their designated risk tolerances
Anticipate and lead planning and action in response to threats and crisis facing the industry and the company’s locations in general and the company and its operations in particular
People Development
Develop and build lead asset protection team, both individually and as a collective
Build and maintain positive cross-functional relationships throughout the company
What you’ll bring to the table…
Proactive strategist, problem solver and project manager
Ability to establish and drive realization of KPIs, to ensure accuracy of data/reporting and proper accounting for all applicable impacts, and to leverage large amounts of data and predictive models
Ability to create data driven, persuasive presentations (strategic and tactical)
Continuous improvement mindset/approach
Understand and drive tech and process innovation
Strong written and oral communication skills in company-wide, team and 1:1 settings
Attention to Detail
Impeccable ethics and integrity in line with highest standards of safety and compliance
We’d love to hear from you if you have…
Bachelor’s Degree in loss prevention or related field preferred, or equivalent combination of experience and education
12+ years experience in asset protection, security, inventory control and crisis response in customer and non-customer facing settings
Retail and warehousing experience strongly preferred
Experience leading remote field teams
#li-hybrid
Euromarket Designs, Inc., which does business as Crate and Barrel and CB2, will be referred to as “the Company”. The Company is deeply committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please contact the location you are applying to here and ask to speak with a manager regarding the nature of your request. The Company is an equal opportunity employer; applicants are considered for all positions without regard to race, color, religious creed, sex, national origin, citizenship status, age, physical or mental disability, sexual orientation, gender identity, marital, parental, veteran or military status, unfavorable military discharge, or any other status protected by applicable federal, state or local law. The Company participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the US. State / City Compliance: The Company will consider for employment qualified applicants with criminal history, including arrest and conviction records, in accordance with the Los Angeles Fair Chance Initiative for Hiring and the San Francisco Fair Chance Ordinance.