Job Information
Childrens Hospital of The King's Daughters Manager, Training & Education in Norfolk, Virginia
GENERAL SUMMARY
The Training and Education Manager oversees and facilitates the development, implementation and evaluation of Registration and Billing training for the Children's Hospital of The King's Daughters Health System (CHKDHS) in coordination with information services. Reports to department leadership.
ESS ENTIAL DUTIES AND RESPONSIBILITIES
Oversees education and training to staff on established policies and procedures.
Works as a liaison with IS professionals, physicians, Physician Practice Management (PPM) line of business personnel and multidisciplinary teams to coordinate system implementation, maintenance, training support and to resolve functional and technical system issues.
Develops and modifies policies and procedures impacted by information systems development.
Manages, mentors and trains new and existing associates on best practices and learning techniques.
Functions in a professional collaborative role with multiple departments, management teams and personnel.
Manages and oversees Training Specialists, ensuring quality revenue cycle and standardized workflows.
Works with providers, leadership teams, and PPM personnel to maximize accurate documentation, compliance, and revenue management.
Proactively identifies training needs, makes recommendations and develops performance solutions.
Creates and manages current policies and competencies of the revenue cycle system.
Identifies and reports workflow and revenue cycle process improvement activities through analysis and compliance reporting.
Compiles and analyzes data, develops statistical databases, reports, information, and/ or graphs for interpretation and analysis.
Develops, implements, and monitors system and processes to identify gaps, promote effective and efficient operations, and meet the varying needs of the departments.
Functions in a collaborative role with multidisciplinary teams to ensure quality training programs are consistent with performance goals.
Engages in feedback and performance improvement strategies to ensure that business needs are met.
Independently executes and is accountable for daily operations and other assigned activities.
LICENSES AND/OR CERTIFICATIONS
None
MINIMUM EDUCATION AND EXPERIENCE REQUIREMENTS
Bachelor’s degree in a related field preferred.
Minimum of two (2) years of Revenue Cycle System training experience as it relates to registration, scheduling and claims processing.
3-5 years of Electronic Medical Records (EMR) experience preferred.
Professional knowledge of third-party claims administration, claims processing and reimbursement systems.
Expert level skills in computer software utilization and training of personnel.
Demonstrated ability to identify problems and successfully implement solutions for operational functions.
Demonstrated ability to effectively gather and exchange information through oral, written, and formal reporting processes.
Demonstrated ability to collect, collate, and analyze data from multiple departments and computerized databases.
Demonstrated success building, managing and developing a team of skilled training professionals.
Demonstrated ability to work as a multidisciplinary team member.
Demonstrated ability to function with a high level of independence in performance of role.
Must possess excellent organization, communication, and written skills.
WORKING CONDITIONS
Normal office environment with little exposure to excessive noise, dust, temperature and the like.
PHYSICAL REQUIREMENTS
Click here to view physical requirements. (https://www.chkd.org/uploadedFiles/Documents/Employees/Category%20A%20Jobs.pdf)