Job Information
Oracle Senior Cloud Support Engineer in NOIDA, India
Job Description
Job Description
As part of the Network Team within Oracle’s Cloud infrastructure organization, you and your team will be responsible for supporting reliable and secure connectivity solutions for customers. You will be supporting our OCI customers on networking that enable customers in developing, selling, and delivering Oracle products worldwide.
Overview
The Oracle Cloud Infrastructure team is building a new technology organization. This new entity is being constructed with an entrepreneurial spirit that promotes an energetic and creative environment. We are unencumbered and will need your contribution to make it a world class engineering center with the laser focus on excellence.
We are specifically looking for Technical Engineer(s) to join our group, who are customer-focused with technical support experience to build a world-first and best in class customer experience. You will be responsible for post-sales support; assisting customers to solve and resolve issues they face while using our Cloud services. You will take an active role in the definition and evolution of standard practices and procedures. Work is non-routine and very sophisticated, involving the application of advanced technical/business skills in area of specialization.
Responsibilities
Responsibilities
We are looking for an experienced network and security support engineer with a solid technical background to help us transform the OCI network. As a Network Engineer, you will be responsible for the delivery and operation of critical customers connectivity services. You will work with peers, management, and project managers to deliver solutions, maintain network services, and provide issue support for the Escalations team. You should be comfortable working in a fast-moving environment that requires agility and the drive to deliver. You should be comfortable taking on new challenges that develop your skills.
Have a data-driven approach/passion !
Enable Oracle support to resolve customer issues through sharing standard methodologies, training, tooling and directly resolving blocking issues.
Build and maintain excellent relationships with customers and achieve the highest level of customer satisfaction.
Act on behalf of the customer as their cloud support(technical) team, partnering with engineering, platform operations, and customer service teams to restore customer availability
Work as part of our extended support team in a startup atmosphere, doing whatever it takes to exceed customer expectations.
Proactively monitor customer issues until they are fully resolved, keeping the customer informed along the way of incident (Service Ticket) lifecycle
Focus on support/incidents & issues.
Document key findings and other relevant details as part of the support you provide.
Continually improve skills through work experience and training(s)
Solve, diagnosing, and resolving hardware, software, and other network and system problems
Find opportunities to automate responses to common operational problems and requests
Ensure compliance, configuration and data quality levels are maintained
Work with internal collaborators, external network, and security vendors
Document work instructions or procedures
Experience
General
Good written and verbal English communication skills !
Effectively communicate with people on both a technical and non-technical level
Ability to work with a global, remote workforce
Self-motivated professional with the ability to work in a pressured production environment while not compromising on the quality of the service provided
A focus on customer service / satisfaction.
Specific
Computer Science, MIS or related field
4+ years’ experience in Infrastructure or related field
Experience supporting network and network security technologies, including:
Protocols such as BGP/OSPF/IS-IS, TCP, IPv4, IPv6, VxLAN, DNS, DHCP, MPLS, SSL, SDWA
Routers and switches such as Cisco Nexus, Juniper MX, and Arista, Firewalls such as Fortinet, Juniper, and Palo Alto
Load balancers such as F5
In-depth knowledge of routing and switching
Experience performing regular capacity management functions for network and security components
Preferred Skills (optional)
CCNA / CCNP Security OR Fortinet Network Security Expert (NSE) or equivalent
Technical understanding and practical application of network protocols and technology
VPN – IPSEC and SSL
Firewalls and load balancers, security policy management
Network / Security monitoring tools such as: SNMP, MTRG, Prometheus and Grafana etc.
Technical understanding and practical application of security support
Location & Schedule
The position is based in Bangalore/Hyderabad/Noida -India.
You are entitled to work on shifts with weekends other than Saturday and Sunday. You should be willing to support on national holidays and public holidays. And most importantly should be open to any Shift.
Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans status or any other characteristic protected by law. As part of Oracle's employment process candidates will be required to complete a pre-employment screening process, after a conditional offer has been extended
About Us
As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s problems. True innovation starts with diverse perspectives and various abilities and backgrounds.
When everyone’s voice is heard, we’re inspired to go beyond what’s been done before. It’s why we’re committed to expanding our inclusive workforce that promotes diverse insights and perspectives.
We’ve partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity.
Oracle careers open the door to global opportunities where work-life balance flourishes. We offer a highly competitive suite of employee benefits designed on the principles of parity and consistency. We put our people first with flexible medical, life insurance and retirement options. We also encourage employees to give back to their communities through our volunteer programs.
We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by calling +1 888 404 2494, option one.
Disclaimer:
Oracle is an Equal Employment Opportunity Employer*. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.
* Which includes being a United States Affirmative Action Employer