Job Information
ERMC Aviation LLC SWF Airport Customer Experience Specialist On-Call in Newburgh, New York
General information
Job Title
SWF Airport Customer Experience Specialist On-Call
Date
Tuesday, April 22, 2025
City
Newburgh
State
New York
Base Pay Rate:
$ 19.75
Full/Part Time
Part Time
Exempt or Non-Exempt Position
Non-Exempt
Part Time Days
Days of the week Shift Shift Start Time Thursday, Friday, Saturday, Sunday A.M. shift, Overnight shift, P.M. shift
Requirements and Description
N.B.: THIS POSITION IS ON-CALL.
INTERVIEWS BY APPOINTMENTS ONLY. NO WALK-INS ACCEPTED.
Business attire is required for interview/job fair attendance.
AS PER MANAGER'S REQUEST, AN UPLOADED RESUME IS REQUIRED WITH YOUR APPLICATION.
Responsibilities for ACES
Provide a variety of information to customers/travelers, provide direction, resolve problems and/or complaints and assist as needed
Handle customer concerns and questions in a timely and efficient manner
Provide answers to all general inquiries from customers and other airport visitors
Support the airport in managing short-term (flight cancellations, terminal changes, etc.) and long-term (airport development projects) changes
Be a positive, pleasant, and engaging representative of the Port Authority of NY/NJ and the Stewart Airport community
Qualifications for ACES
Must be at least 18 years of age
High School diploma or GED.
Customer Service experience is a requirement, airport experience a plus
Bi-lingual a plus, but not required
Must have a professional appearance
Able to stand on your feet for up to 8hrs
Able to lift and/or move items up to 75 lbs.
Must be able to climb, bend and kneel
Must be able to use your fingers/hands to use a keyboard or tablet
Must be able to work outdoors for extended period of time.
Availability to work Monday, Thursday, Friday and weekends for 9am - 3pm and 3pm - 9pm shifts.
- Must have flexible availability to work most shifts which includes overnight, weekends and holidays.
- Availability to work during or in the event of inclement weather; holdover is mandatory.
ERMC is an equal opportunity employer.
Equal Opportunity Employer
Minimum Salary: 0.00 Maximum Salary: 0.00 Salary Unit: Yearly